Örgütsel Çatışmaya Yönelik Bir Günlük Çalışması: Çatışmanın Olumsuz Etkilerini Artıran Unsurlar

Abstract

The aim of this study was to examine the relationships between daily workplace conflict, negative affect and job satisfaction and the potential moderators of this process via a diary study. For that purpose data were collected from 140 academic and administrative employees of a public university in Turkey on task conflict, relationship conflict, negative emotion, and job satisfaction across 15 work days. Rumination about the conflict episode and taking conflict personally were also assessed daily (if any conflict occurred on that particular day) as potential within-person moderators of the conflict – negative emotion relationship. Problem-focused coping and emotion-focused coping were assessed as trait-like measures and were tested as potential cross-level moderators. The regression analysis using Hierarchical Linear Modeling revealed that workplace conflict was related with decreased levels of daily job satisfaction, and this relationship was fully mediated by the daily negative emotions individuals experienced. Rumination about the conflict episode and taking conflict personally were found to moderate the relationship between daily task conflict and daily negative emotion. Theoretical and practical implications of the findings are discussed and a call is made for designing creative conflict management intervention programs and conducting empirical studies to test the effectiveness of such interventions.