The effect of supply chain quality management on supply chain performance: the indirect roles of supply chain agility and innovation

IF 5.9 3区管理学 Q1 MANAGEMENT

International Journal of Physical Distribution & Logistics Management Pub Date : 2021-04-07 DOI:10.1108/IJPDLM-01-2020-0011

A. Abdallah, Nour A. Alfar, Salah Alhyari

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引用次数: 27

Abstract

PurposeThe current study seeks to investigate how supply chain quality management (SCQM) and supply chain agility (SCA) and innovation (SCI) have an impact on supply chain performance (SCP) and how SCQM affects SCP through the mediating role of SCA and SCI capabilities.Design/methodology/approachIn line with the research objective, a quantitative model was applied, and a multi-item survey questionnaire was developed to collect primary data. A random sample of 284 manufacturing firms belonging to different industries was used. The measurement model was assessed for validity and reliability, and satisfactory levels of these tests were demonstrated. Research hypotheses were examined using structural equation modeling (SEM).FindingsThe results of the current study have significant implications in regard to the further improvement of SCP through SCQM. The study also found that SCQM plays a key role across the entire SC network in facilitating and developing SCA and SCI capabilities. The remarkable findings of the current study revealed the indirect effect of SCQM on SCP through SCA and SCI. These results broaden the work of previous studies which identified the positive effects of SCQM on performance by providing meaningful insights into SCQM's role in promoting SCA and SCI capabilities, which, in turn, further improves SCP.Originality/valueThis study addresses a gap in the literature concerning the effect of SCQM on SCP. In addition, it is the first study, to the best of the researchers' knowledge, to explore the role of two major SC capabilities, namely, SCA and SCI on the SCQM–SCP relationship. Moreover, the present study addresses a questionable issue in the literature regarding practices that conceptualize SCQM. Several studies confuse SCQM practices with internal quality management (QM) practices. This study defines SCQM as consisting of collaborative QM practices with external SC members and proposes five related practices for measuring SCQM.

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供应链质量管理对供应链绩效的影响:供应链敏捷性和创新的间接作用

目的本研究旨在探讨供应链质量管理（SCQM）、供应链敏捷性（SCA）和创新（SCI）如何影响供应链绩效（SCP），以及SCQM如何通过SCA和SCI能力的中介作用影响SCP。设计/方法/方法根据研究目标，采用定量模型，并编制了多项目调查问卷以收集初步数据。随机抽取284家不同行业的制造企业。对测量模型的有效性和可靠性进行了评估，并证明了这些测试的满意水平。使用结构方程建模（SEM）对研究假设进行了检验。发现当前研究的结果对通过SCQM进一步改进SCP具有重要意义。该研究还发现，SCQM在促进和发展SCA和SCI能力方面，在整个SC网络中发挥着关键作用。本研究的显著发现揭示了SCQM通过SCA和SCI对SCP的间接影响。这些结果拓宽了先前研究的范围，这些研究通过对SCQM在促进SCA和SCI能力中的作用提供有意义的见解，确定了SCQM对绩效的积极影响，从而进一步提高了SCP的独创性/价值。这项研究填补了有关SCQM影响SCP的文献空白。此外，据研究人员所知，这是第一项探索两种主要SC能力，即SCA和SCI在SCQM-SCP关系中的作用的研究。此外，本研究解决了文献中关于SCQM概念化实践的一个可疑问题。一些研究将SCQM实践与内部质量管理（QM）实践混淆。本研究将SCQM定义为由与外部SC成员的协作QM实践组成，并提出了衡量SCQM的五种相关实践。

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来源期刊

International Journal of Physical Distribution & Logistics Management MANAGEMENT-

CiteScore

11.20

自引率

10.40%

发文量

期刊介绍： IJPDLM seeks strategically focused, theoretically grounded, empirical and conceptual, quantitative and qualitative, rigorous and relevant, original research studies in logistics, physical distribution and supply chain management operations and associated strategic issues. Quantitatively oriented mathematical and modelling research papers are not suitable for IJPDLM. Desired topics include, but are not limited to: Customer service strategy Omni-channel and multi-channel distribution innovations Order processing and inventory management Implementation of supply chain processes Information and communication technology Sourcing and procurement Risk management and security Personnel recruitment and training Sustainability and environmental Collaboration and integration Global supply chain management and network complexity Information and knowledge management Legal, financial and public policy Retailing, channels and business-to-business management Organizational and human resource development Logistics and SCM education.