Does e-government impact e-participation? The influence of trust in e-government

International Review of Public Administration Pub Date : 2022-04-03 DOI:10.1080/12294659.2022.2071540

A. K. Abdulkareem, Zulfah Jumoke Abdulkareem, A. Ishola, I. Akindele

引用次数: 6

Abstract

ABSTRACT In Nigeria, the introduction of ICT in the early 2000s propelled e-participation to create more opportunities for citizens to participate in the democratic processes and bridge the public trust deficit gap. This study examines the mediating effect of trust in e-government on the relationship between e-government quality and e-participation using PLS-SEM. We collected data through a structured questionnaire from 369 experienced e-government users. The result shows that the quality of e-government is unrelated to e-participation, while trust in e-government fully mediates the relationship. The implication of these findings suggests that public service managers are to be responsive and transparent in their interactions with the citizens to have greater confidence in the system.

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电子政务会影响电子参与吗？信任对电子政务的影响

摘要在尼日利亚，21世纪初信息和通信技术的引入推动了电子参与，为公民参与民主进程创造了更多机会，并弥合了公众信任赤字差距。本研究利用PLS-SEM检验了电子政务中信任对电子政务质量与电子参与之间关系的中介作用。我们通过结构化问卷收集了369名经验丰富的电子政务用户的数据。结果表明，电子政务的质量与电子参与无关，而对电子政务的信任完全中介了这种关系。这些发现的含义表明，公共服务管理者在与公民的互动中必须反应灵敏、透明，才能对系统更有信心。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Review of Public Administration Social Sciences-Public Administration

CiteScore

2.00

自引率

0.00%

发文量

期刊介绍： The International Review of Public Administration (ISSN 1229-4659) is published biannually by the Korean Association for Public Administration (KAPA) to provide a worldwide audience with the opportunity for communication and further understanding on issues of public administration and policy. There will be a triple-blind peer review process for all submissions of articles of general interest. There are no particular limitations on subject areas as long as they are related to the field of public administration and policy or deal with public employees. Articles should be analytic and demonstrate the highest standards of excellence in conceptualization, craftsmanship, and methodology.