Üniversite Kütüphanelerinde Toplam Kalite Yönetimi: Orta Doğu Teknik Üniversitesi Kütüphanesi Örneği

Abstract

‘Total quality management in academic libraries, private archives and ephemera’ in his work on ‘Librarian Yasin Şesen’ written by ‘Total Quality Management in University Libraries: Middle East Technical University Library Example’ titled the book, by distinguished academic and professional publishing, which was released in the year 2018. Book contents; ‘history of university libraries, service quality of academic libraries, total quality management in academic libraries, examples and reflections of total quality management in university libraries, total quality management in Turkish public administration, case study of Middle East Technical University Library, case study of university library, libqual quality management system, servqual quality management system, Middle East Technical University Library Quality Represantation and ISO 9001: 2015 Quality Management System on the Middle East Technical University Library’ have been extensively evaluated with examples of general literature.