Leadership characteristics for implementation and sustainability of quality: an exploratory study and directions for further research

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2023-09-08 DOI:10.1108/tqm-06-2023-0185

Alessandro Laureani, J. Antony, Mariam Ali Ramadan, Maha Khalifa Al Dhaheri, Anders Fundin, Lars Sörqvist

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引用次数: 0

Abstract

PurposeThis qualitative study aims to explore the concept of organisational leadership in the context of Quality Management deployments across a variety of business organisations, particularly focusing on the possible relationships between leadership approaches during the implementation and sustaining phases of Quality Management.Design/methodology/approachThe study is based on one-to-one semi-structured virtual interviews with leaders in the quality field.FindingsFour themes (Customers, Leadership, Quality Culture and Sustainability of Quality) emerged from the post-interview data analysis, illustrating the critical role of Leadership in the successful deployment and sustainment of Quality Management and identifying the leadership traits that are most conducive to successful organisational deployments.Originality/valueAlthough some of these leadership traits are described in the wider leadership literature as belonging to one or more different leadership styles, there is no existing style of leadership that comprehends all the characteristics; thus, the need for a new leadership paradigm is this paper's theoretical contribution to the literature.

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质量实施和可持续性的领导特征：一项探索性研究和进一步研究的方向

目的本定性研究旨在探索在各种商业组织的质量管理部署背景下的组织领导力概念，特别关注质量管理实施和维持阶段领导方法之间的可能关系。设计/方法/方法该研究基于对质量领域领导者的一对一半结构化虚拟访谈。发现访谈后的数据分析中出现了四个主题（客户、领导力、质量文化和质量可持续性），说明了领导力在成功部署和维持质量管理中的关键作用，并确定了最有利于成功组织部署的领导力特征。独创性/价值尽管在更广泛的领导文献中，这些领导特征中的一些被描述为属于一种或多种不同的领导风格，但现有的领导风格并不包含所有特征；因此，需要一种新的领导范式是本文对文献的理论贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.