Voluntary behaviour, knowledge sharing and quality management system implementation in pharmaceutical industry: a preliminary study

IF 1.3 Q3 MANAGEMENT

International Journal of Knowledge Management Studies Pub Date : 2020-03-16 DOI:10.1504/ijkms.2020.10027664

Laura Oktaviani, M. Ginting, Oki Sunardi

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引用次数: 0

Abstract

The implementation of quality management system requires voluntary motivation from each organisation's member to achieve organisational perfection. In practice, quality management system implementations are often based on customer demands as a business to business requirement. Certified companies are often no better than firms that do not yet have quality management system certifications. This study aims to develop and to confirm a model of effective quality management system implementation by using internal motive factors, such as voluntary behaviour, prosocial behaviour, perceived employability, and trust. By conducting a survey to a leading Indonesian pharmaceutical firm as a preliminary study, 49 responds revealed that perceived employability and trust had significant effect to form voluntary behaviour amongst employees. Voluntary behaviour has shown the ability to foster effective quality management system implementation, and the effect could be more promising through the existence of knowledge sharing practice.

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医药行业的自愿行为、知识共享和质量管理体系实施:初步研究

质量管理体系的实施需要每个组织成员的自愿激励，以实现组织的完美。在实践中，质量管理系统的实现通常是基于客户需求作为企业对企业的需求。经过认证的公司通常并不比那些还没有质量管理体系认证的公司好。本研究旨在利用内部动机因素，如自愿行为、亲社会行为、感知就业能力和信任，开发并确认一种有效的质量管理体系实施模式。通过对一家领先的印尼制药公司进行调查作为初步研究，49份回复显示，感知的就业能力和信任对员工形成自愿行为有显著影响。自愿行为已表明有能力促进有效的质量管理体系实施，通过知识共享实践，效果可能更有希望。

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来源期刊

International Journal of Knowledge Management Studies Decision Sciences-Information Systems and Management

CiteScore

1.90

自引率

14.30%

发文量

期刊介绍： “Knowledge as a key resource will contribute to improved organisational performance if it is properly leveraged and harnessed." IJKMS is a refereed and authoritative source of information in the field of knowledge management and related aspects. Topics covered include: -Knowledge creation, acquisition, codification, classification, organisation -Knowledge sharing, transfer, application, protection, retention -KM design and development -KM management and implementation -Measurement of knowledge management performance and benefits -Techniques and methods for managing knowledge -Technological tools for knowledge management, e.g. -knowledge bases, collaborative tools -expert/intelligent systems, knowledge mining/extraction -content/document management -portals, search and retrieval -e-learning, virtual reality, business intelligence, etc. -Human, organisational, strategic, behavioural, socio-cultural aspects -Public policy, economics, education policy, intellectual capital, ethics -Other related aspects of KM