Toward a caring government: Advancing ethical government public relations with a care-based relationship cultivation model

Abstract

ABSTRACT In this study, we explore the potential contribution of care ethics to government-public relationship (GPR) management. Drawing on the ethics of care and relationship management theory, this study examined government communicators’ conceptualizations of care and care-based relationship cultivation strategies by interviewing 32 public relations practitioners working at county government agencies in the United States. Findings suggest that care is a complex, multidimensional construct that involves relational, emotional, humanistic, and personal components in the context of government public relations. The study advances public relations scholarship by proposing a Care-Based Relationship Cultivation Model and suggests measures for seven care-based relationship cultivation strategies highlighting care ethics. Our findings are useful for local government practitioners across countries to infuse care into their public relations efforts.