Training satisfaction relative to turnover intention: the mediating role of employee loyalty

IF 1.9 Q3 MANAGEMENT

INDUSTRIAL AND COMMERCIAL TRAINING Pub Date : 2022-07-21 DOI:10.1108/ict-06-2021-0047

Q. Albtoosh, A. H. Ngah, Y. Yusoff

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引用次数: 5

Abstract

Purpose The purpose of this study is to focus on Turnover intention (TI) which is gaining significance in the Jordanian government sector as well as in many other international institutions. Organizations tend to seek valuable benefits from the human resource capital they have to achieve their competitive advantages. However, TI becomes a global issue as well as in Jordanian public context. The research framework of this study is based on the satisfaction and social psychological literature. Design/methodology/approach By applying the convenience sampling method, data were collected through an online questionnaire; 354 respondents from the governmental sector participated in this study. Data were analyzed using the statistical software Smart PLS. Findings Results revealed that mind wandering (MW) has a negative impact on training satisfaction (TS) while trainer efficacy (TE) has a positive impact on TS. Meanwhile, work–life conflict (WLC) was not significantly related to TS. TS has a negative impact on TI and a positive impact on employee loyalty (EL). However, EL has a negative impact on TI, and, at the same time, it mediates the relationship between TS and TI. Moreover, the study demonstrates sequential mediation for TI. Originality/value The research adds to the body of knowledge by testing a new framework. Moreover, it introduces sequential mediation for TI.

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培训满意度与离职意愿的关系：员工忠诚度的中介作用

本研究的目的是关注在约旦政府部门以及许多其他国际机构中越来越重要的离职意向(TI)。组织倾向于从人力资源资本中寻求有价值的利益，以实现其竞争优势。然而，在约旦的公共环境中，透明国际已经成为一个全球性的问题。本研究的研究框架以满意度和社会心理学文献为基础。设计/方法/方法采用方便抽样法，通过在线问卷的方式收集数据;来自政府部门的354名受访者参与了这项研究。结果显示，走神(MW)对培训满意度有负向影响，而培训师效能(TE)对培训满意度有正向影响，工作-生活冲突(WLC)对培训满意度无显著影响，工作-生活冲突对培训满意度有负向影响，对员工忠诚度有正向影响。而EL对TI有负向影响，同时在TS与TI之间起到中介作用。此外，该研究还证明了TI的顺序中介作用。独创性/价值这项研究通过测试一个新的框架来增加知识体系。此外，它还介绍了TI的顺序中介。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

INDUSTRIAL AND COMMERCIAL TRAINING MANAGEMENT-

CiteScore

3.10

自引率

7.10%

发文量

期刊介绍： ■Action learning-principles and practice ■Applications of new technology ■Careers management and counselling ■Computer-based training and interactive video ■Continuing management education ■Learning methods, styles and processes ■Managing change ■Marketing, sales and customer services ■New training and learning methods ■Quality circles, team-working and business games ■Recruitment and selection ■Specialist training-needs and methods ■Youth employment and training ■Topicality Too much training theory takes too long to read and may not have immediate practical advantages.