We can’t go on together with suspicious minds: Forecasting errors in evaluating the appreciation of denials

IF 1.9 Q3 MANAGEMENT
Christopher P. Reinders Folmer, D. De Cremer, Maarten J. J. Wubben, Marius van Dijke
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引用次数: 1

Abstract

ABSTRACT In light of public examples of false denials, it is unsurprising that people’s beliefs about denials often are negative. However, inconsistent with such beliefs, denials often are sincere, and can facilitate trust repair. To illuminate this mismatch, we advance a framework based on Construal Level Theory, to explain how people may make a forecasting error when predicting their responses to denials. In two experimental studies, we reveal that people who actually received a denial after a possible transgression (a) were less suspicious, and experienced greater trust, and (b) displayed more trusting behavior than people who imagined this. These results suggest that people underestimate the effectiveness of denials in the reconciliation process.
我们不能和多疑的人一起前进:在评估拒绝的赞赏时预测错误
摘要鉴于虚假否认的公开例子,人们对否认的看法往往是负面的,这不足为奇。然而,与这种信念不一致的是,否认往往是真诚的,可以促进信任修复。为了阐明这种不匹配,我们提出了一个基于结构水平理论的框架,以解释人们在预测他们对否认的反应时可能会犯预测错误。在两项实验研究中,我们发现,在可能的违规行为后,真正得到否认的人(a)不那么可疑,体验到更大的信任,(b)表现出比想象中更信任的行为。这些结果表明,人们低估了和解进程中否认的有效性。
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来源期刊
CiteScore
2.60
自引率
42.90%
发文量
9
期刊介绍: As an inter-disciplinary and cross-cultural journal dedicated to advancing a cross-level, context-rich, process-oriented, and practice-relevant journal, JTR provides a focal point for an open dialogue and debate between diverse researchers, thus enhancing the understanding of trust in general and trust-related management in particular, especially in its organizational and social context in the broadest sense. Through both theoretical development and empirical investigation, JTR seeks to open the "black-box" of trust in various contexts.
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