Strategic supplier relationships and supply chain resilience: Is digital transformation that precludes trust beneficial?

IF 7.1 2区管理学 Q1 MANAGEMENT

International Journal of Operations & Production Management Pub Date : 2021-07-27 DOI:10.1108/ijopm-10-2020-0702

Murtaza Faruquee, A. Paulraj, C. Irawan

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引用次数: 41

Abstract

PurposeThe purpose of this study is to investigate the role that communication, trust and digital transformation can play in the relationship between joint problem-solving and supply chain resilience. More specifically, the authors try to examine the possibility of digital transformation as a replacement for trust within a joint problem-solving context.Design/methodology/approachA survey instrument was developed and administrated to manufacturing firms within the United Kingdom and the United States. Based on data collected from 291 senior managers, multiple linear regressions were conducted through a customized process model to test the proposed hypotheses.FindingsThe results point to the actual impact of digital transformation being far more complicated than the initial benefits that it appears to bring within a supply chain. Thus, technology is only effective when applied within the right context. The authors showcase that the trio of digital transformation, trust and joint problem-solving can be highly valuable to establish supply chain resilience and that further investigation on the interrelationships between these concepts is warranted.Practical implicationsManufacturing firms that aim to adopt new technologies should not consider advanced digital technologies as an alternative to trust. While digital transformation can improve resource sharing and integration, governance mechanisms–such as trust–will remain the cornerstones of strategic supplier relationships. Therefore, supply chain partners must strive to achieve a balance between trust and the right type of digital technology.Originality/valueThis study contributes to the growing literature focusing on the role that digital transformation can play in developing supply chain capabilities. It adds an early empirical insight on the role of technology and governance in joint problem-solving and supply chain resilience.

查看原文本刊更多论文

战略性供应商关系和供应链弹性:排除信任的数字化转型有益吗?

本研究的目的是探讨沟通、信任和数字化转型在共同解决问题和供应链弹性之间的关系中所起的作用。更具体地说，作者试图研究在共同解决问题的背景下，数字化转型替代信任的可能性。设计/方法/方法研制了一种调查工具，并管理给联合王国和美国的制造公司。基于291名高级管理人员的数据，通过定制的过程模型进行多元线性回归，以检验提出的假设。研究结果表明，数字化转型的实际影响远比它在供应链中带来的最初好处要复杂得多。因此，技术只有在正确的上下文中应用时才有效。作者展示了数字化转型、信任和共同解决问题这三个概念对于建立供应链弹性非常有价值，并且有必要进一步研究这些概念之间的相互关系。旨在采用新技术的制造企业不应将先进的数字技术视为信任的替代品。虽然数字化转型可以改善资源共享和整合，但治理机制(如信任)仍将是战略性供应商关系的基石。因此，供应链合作伙伴必须努力在信任和正确类型的数字技术之间取得平衡。原创性/价值本研究有助于越来越多的文献关注数字化转型在发展供应链能力方面所起的作用。它增加了对技术和治理在共同解决问题和供应链弹性中的作用的早期经验见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Operations & Production Management MANAGEMENT-

CiteScore

13.30

自引率

17.20%

发文量

期刊介绍： The mission of the International Journal of Operations & Production Management (IJOPM) is to publish cutting-edge, innovative research with the potential to significantly advance the field of Operations and Supply Chain Management, both in theory and practice. Drawing on experiences from manufacturing and service sectors, in both private and public contexts, the journal has earned widespread respect in this complex and increasingly vital area of business management. Methodologically, IJOPM encompasses a broad spectrum of empirically-based inquiry using suitable research frameworks, as long as they offer generic insights of substantial value to operations and supply chain management. While the journal does not categorically exclude specific empirical methodologies, it does not accept purely mathematical modeling pieces. Regardless of the chosen mode of inquiry or methods employed, the key criteria are appropriateness of methodology, clarity in the study's execution, and rigor in the application of methods. It's important to note that any contribution should explicitly contribute to theory. The journal actively encourages the use of mixed methods where appropriate and valuable for generating research insights.