Where horizontal and vertical surveillances meet: Sense-making of US COVID-19 contact-tracing apps during a health crisis.

IF 3.1 1区 文学 Q1 COMMUNICATION
Jeeyun Sophia Baik, Eugene Jang
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引用次数: 0

Abstract

Analyzing user reviews of seven US digital contact-tracing apps for COVID-19, this article unpacks how the new form of surveillance technology is understood and experienced by individuals during a global health crisis. The findings suggest that the app users felt empowered via self-tracking capacity and expressed community-level care and concerns, including those regarding the marginalized. At the same time, the users were raising doubts over technical effectiveness, navigating varying levels of voluntary choice available, and negotiating privacy concerns depending on the (dis)trust they held of institutional entities behind the governance of the apps. We argue that it is critical to investigate how surveillance technologies are situated across horizontal and vertical relationships in people's everyday lives to fully understand the individual and societal acceptance and/or refusal of the very systems during crises.

横向和纵向监测的结合:美国新冠肺炎接触追踪应用在健康危机期间的意义
本文分析了七款美国新冠肺炎数字联系人追踪应用程序的用户评论,揭示了在全球健康危机期间,个人如何理解和体验这种新形式的监测技术。研究结果表明,应用程序用户通过自我跟踪能力感到自己被赋予了权力,并表达了社区层面的关心和担忧,包括对边缘化人群的关心和关切。与此同时,用户对技术有效性提出了质疑,浏览了不同程度的自愿选择,并根据他们对应用程序治理背后的机构实体的信任程度就隐私问题进行了协商。我们认为,调查监控技术在人们日常生活中的横向和纵向关系,以充分了解危机期间个人和社会对系统的接受和/或拒绝,这一点至关重要。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
9.40
自引率
16.30%
发文量
36
期刊介绍: Mobile Media & Communication is a peer-reviewed forum for international, interdisciplinary academic research on the dynamic field of mobile media and communication. Mobile Media & Communication draws on a wide and continually renewed range of disciplines, engaging broadly in the concept of mobility itself.
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