Transformation from e-Government to e-land administration in Turkey: A SWOT-based assessment analysis

Abstract

Communication between citizen and government has gained a new dimension with the developing information communication Technologies (ICT). The advantage of this technology in terms of both time and cost in service delivery has accelerated the use of these technologies in public administration. With this change, the concept of e-government took its place in the literature and started to be used in many countries. In particular, many public institutions both in the world and Turkey since the 2000s, began to provide many services in different areas such as health, safety, tax, education through e-government. Land management is one of these areas. The Land Registry and Cadastre Directorate, which operates under the Ministry of Environment and Urbanization, and many other public institutions have started to provide many services through e-government within the scope of land management. Thus, the foundations of the transition to e-land administration began to be laid. In this study, it is aimed to determine the necessary strategies for transition to e-land administration considering the role of e-government platform in the provision of public services relating to land management in Turkey. Therefore, the current e-service structure related to land management has been analyzed with the SWOT technique. Thus, the strengths and weaknesses of the existing structure were revealed, and the opportunities and threats faced by this structure were identified. As a result of the analysis, various suggestions were made for the institutional policies that should be implemented in transition to e-land administration.