Shifting to a high impact practice-centered student worker staffed research desk: a Hispanic serving institution perspective

IF 1.3 4区 管理学 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
Elizabeth DeZouche, Denise Santos
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引用次数: 0

Abstract

PurposeThe authors seek to demonstrate, from a Hispanic-serving institution (HSI) perspective, the importance of utilizing High Impact Practices (HIPs) for not only more meaningful student employment initiatives, but to benefit the campus community and prepare Hispanic students for success post-graduation.Design/methodology/approachEvaluation of current practices in academic libraries aided the design of the new staffing model, location and name. A survey of research desk student assistants was designed and implemented approximately one academic year after changes were executed. Survey data combined with follow-up interviews summarized the qualitative-focused assessment of the research desk's evolution and verified the validity of maintaining HIPs in libraries for Hispanic student success.FindingsThe transition of the reference desk to a student-staffed research desk was successful in that librarians were able to dedicate more time to other endeavors, such as campus outreach and collection development. The High Impact Practice (HIP)-focused desk model, along with new, customized onboarding and training materials, fulfilled their goals of giving student assistants meaningful employment on campus while also bridging the gap between the library and the mostly Hispanic, first-generation student population. An assessment from the student assistants' point of view helped them further analyze the new research desk model. They found that student assistants noticed the ease with which their peers approached the desk and how their skills learned on the research desk transferred to their classes and future careers.Research limitations/implicationsDue to the COVID-19 pandemic and the restructuring of library personnel the authors were unable to implement library patron surveys to evaluate the new desk model.Originality/valueMany academic libraries and partners have made the transition to student-staffed help desks or offer peer-to-peer tutoring or mentoring services. HIPs positively impact marginalized student populations scholastically, but no current studies discuss the effect on the Hispanic student population from an HSI perspective. This study illuminates the wholistic influence HIPs have on Hispanic student assistants, not only their work and peers, but the affect on their academic and personal lives.
从西班牙裔服务机构的角度来看,转向以实践为中心的高影响力学生工作者研究台
目的:作者试图从西班牙裔服务机构(HSI)的角度证明,利用高影响力实践(HIPs)的重要性,不仅对更有意义的学生就业倡议,而且有益于校园社区,并为西班牙裔学生毕业后的成功做好准备。设计/方法/方法对高校图书馆当前实践的评估有助于设计新的人员配置模式、地点和名称。一项研究桌学生助理的调查被设计和实施后大约一个学年的变化执行。调查数据与后续访谈相结合,总结了对研究台发展的定性评估,并验证了在图书馆中维持HIPs对西班牙裔学生成功的有效性。调查结果参考咨询台向学生研究台的转变是成功的,因为图书馆员可以把更多的时间投入到其他工作中,比如校园拓展和馆藏发展。以高影响力实践(HIP)为重点的办公桌模式,以及新的、定制的入职和培训材料,实现了他们为学生助理提供有意义的校园就业的目标,同时也弥合了图书馆与主要是西班牙裔的第一代学生群体之间的差距。从学生助理的角度进行的评估帮助他们进一步分析了新的研究桌模式。他们发现,学生助理注意到,他们的同学在接近课桌时很轻松,他们在课桌上学到的技能如何应用到他们的课堂和未来的职业生涯中。研究限制/意义由于COVID-19大流行和图书馆人员重组,作者无法实施图书馆用户调查来评估新的办公桌模式。许多学术图书馆和合作伙伴已经转变为由学生提供帮助的服务台,或者提供点对点辅导或指导服务。HIPs在学术上对边缘学生群体产生积极影响,但目前没有研究从HSI的角度讨论对西班牙裔学生群体的影响。本研究阐明了HIPs对西班牙裔学生助理的整体影响,不仅是他们的工作和同龄人,而且对他们的学术和个人生活的影响。
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来源期刊
Reference Services Review
Reference Services Review INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
3.20
自引率
10.00%
发文量
16
期刊介绍: Reference Services Review (RSR ) is a quarterly, refereed journal dedicated to the enrichment of reference knowledge and the advancement of reference services. RSR covers all aspects of reference functions, including automation of reference services, evaluation and assessment of reference functions and sources, models for delivering quality reference services in all types and sizes of libraries, development and management of teaching/learning activities, promotion of information literacy programs, and partnerships with other entities to achieve reference goals and objectives. RSR prepares its readers to understand and embrace current and emerging technologies affecting reference functions, instructional services and information needs of library users.
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