Application of system dynamics methodology in performance management system: a case study of Indian automotive firm

IF 0.8 Q4 MANAGEMENT

International Journal of Business Performance Management Pub Date : 2020-09-30 DOI:10.1504/ijbpm.2020.10032514

Neetu Yadav

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引用次数: 2

Abstract

The study aims at showcasing the application of system dynamic (SD) methodology for developing 'system dynamics-based performance management model' where one of the Indian automobile manufacturing firms has been chosen as the context. Flexible strategy game-card has been used as a theoretical basis for developing the performance management system (PMS). The model emphasises looking beyond the dynamics of leading and lagging performance indicators and capturing dynamics of strategic interventions and firm's performance. The study adopts SD methodology, and it is tools as causal loop diagrams and feedback loops to capture dynamics of strategic interventions and lagging performance indicators. ISEE systems STELLA 10.0.2 software package has been used to develop the stock-and-flow diagram. The results of SD model simulation portray that introduction of new products in light commercial vehicles segment, and value-addition by training and development of staff lead to an increase in the sales volume, thus supporting formulated hypotheses. This study goes beyond the dynamics of leading-lagging performance indicators and highlights the interaction of strategic interventions/actions with firm's performance that enables managers to visualise systems perspective and feedback on actions taken.

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系统动力学方法在绩效管理系统中的应用:以印度汽车公司为例

该研究旨在展示系统动态(SD)方法的应用，以开发“基于系统动态的绩效管理模型”，其中一家印度汽车制造公司被选为背景。柔性策略游戏卡作为开发绩效管理系统的理论基础。该模型强调超越领先和滞后绩效指标的动态，并捕捉战略干预和公司绩效的动态。本研究采用SD方法，利用因果循环图和反馈循环等工具捕捉战略干预和滞后绩效指标的动态。采用ISEE系统STELLA 10.0.2软件包编制库存与流程图。SD模型仿真结果表明，轻型商用车细分市场新产品的引入，以及员工的培训和发展带来的增值导致了销量的增加，从而支持了所制定的假设。这项研究超越了领先-滞后绩效指标的动态，并强调了战略干预/行动与公司绩效的相互作用，使管理者能够可视化系统视角和所采取行动的反馈。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business Performance Management MANAGEMENT-

CiteScore

1.90

自引率

10.00%

发文量

期刊介绍： The most distinctive characteristic of a high performance organisation is a strong commitment to explore innovative thinking as a means of delivering a breakthrough in performance. IJBPM aims to examine both hard and soft perspectives in managing business performance, in both public and corporate organisations. Topics covered include: -Business strategy and business process re-engineering Corporate culture- Education and training, organisational learning- Ethical and environmental issues- Intellectual assets management- Innovation and knowledge management- Internet/intranet- Operations strategy- Outsourcing and strategic alliances- Modelling techniques- Performance benchmarking and measurement- Productivity and quality- Public sector management- Technological change and impact- Virtual team working.