E-government success assessment from a public value perspective

International Review of Public Administration Pub Date : 2020-07-02 DOI:10.1080/12294659.2020.1799517

Majdi Mellouli, F. Bouaziz, Omar Bentahar

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引用次数: 22

Abstract

ABSTRACT Public organizations are massively using ICTs. Leading to e-government development, they expect creating public value. However, little empirical evidence about achieving the expected benefits exists. Focusing on the private sector, the extant theoretical models for IT value are not suitable for e-government. This research builds on the DeLone and McLean (D&M) IS success model and the e-government public value perspective to propose and test a model of e-government success from the perspective of government employees. Organizational performance and environmental sustainability are investigated as the two main dimensions of e-government public value in relation with the three quality variables, intention to use and user satisfaction. Based on PLS-SEM techniques, the results show that an intention to use the taxation system and user satisfaction lead to public value measured by organizational performance and environmental sustainability. They demonstrate the adequacy of the research model to assess e-government value from the standpoint of the government employees.

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公共价值视角下的电子政务成功评价

公共机构正在大量使用信息通信技术。引领电子政务发展，期望创造公共价值。然而，关于实现预期收益的经验证据很少。现有的信息技术价值理论模型以私营部门为中心，不适合电子政务。本研究在DeLone and McLean (D&M)信息系统成功模型和电子政务公共价值视角的基础上，提出并检验了一个基于政府雇员视角的电子政务成功模型。组织绩效和环境可持续性作为电子政务公共价值的两个主要维度，与三个质量变量、使用意愿和用户满意度的关系进行了研究。基于PLS-SEM技术，结果表明，使用税收制度的意图和用户满意度导致了由组织绩效和环境可持续性衡量的公共价值。他们证明了研究模型从政府雇员的角度评估电子政务价值的充分性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Review of Public Administration Social Sciences-Public Administration

CiteScore

2.00

自引率

0.00%

发文量

期刊介绍： The International Review of Public Administration (ISSN 1229-4659) is published biannually by the Korean Association for Public Administration (KAPA) to provide a worldwide audience with the opportunity for communication and further understanding on issues of public administration and policy. There will be a triple-blind peer review process for all submissions of articles of general interest. There are no particular limitations on subject areas as long as they are related to the field of public administration and policy or deal with public employees. Articles should be analytic and demonstrate the highest standards of excellence in conceptualization, craftsmanship, and methodology.