Surveillance capitalism and systemic digital risk: The imperative to collect and connect and the risks of interconnectedness

Abstract

Zuboff's The Age of Surveillance Capitalism provides a powerful analysis of the emergence of surveillance capitalism as a particular type of informational capitalism. Many of the important impacts of this project of creating larger and more integrated systems of ‘behavioural surplus’ are captured powerfully by Zuboff; yet as different risk and organisational scholars such as Beck, Perrow, and Vaughan have argued, integrated systems often do not function as intended. While the imperfection of these systems may raise the possibility that surveillance capitalism may not be as bad as Zuboff suggests, there is also a way in which these systems not functioning as intended can make surveillance capitalism an even more dystopian possibility. In this vein, this paper asks: what are the consequences when the tools of a surveillance capitalist society break down? This paper argues that it is by thinking through Zuboff's framework that we can identify the systemic fragility of a surveillance capitalist society. This systemic fragility emerges through how surveillance capitalism generates imperatives towards the maximal collection of data for exploitation, which in turn generates a corresponding imperative to connect all aspects of life. Both of these imperatives, of collect and connect, in turn create an immensely fragile digital system, which has vast ramifications throughout social life, such that small imperfections and gaps in the system can magnify risk throughout society.