Peer support in prehospital emergency: the first responders' point of view

Abstract

PurposeBeing a first responder involves facing a wide variety of stressful situations that could affect health and well-being. Peer support appears as a beneficial strategy to deal with work-related stress. Despite this support approach have been implemented in a variety of contexts, these interventions must to be adapted to specific needs. In this sense, the aim of this study was to explore, from a first responders' perspective, what they think about peer support and how it can be put into practiceDesign/methodology/approachThe authors interviewed in-depth 14 first responders of Portuguese Red Cross branches from the north of Portugal. Data was analyzed according to Thematic Analysis procedures.FindingsThe authors found two main themes: (1) a valuable, sustainable and ongoing support and (2) overcome barriers and rooted resistances. Participants highlighted the importance of peer support along the Red Cross path, and as daily routine. Moreover, they considered that peers should have some personal characteristics, skills and training in order to provide support to colleagues more effectively. Additionally, they made suggestions to overcome some anticipated barriers.Practical implicationsBy considering mental health and well-being of workers, a priority and by being developed based on international recommendations and professionals testimonies, peer support appears as a valuable tool possible to be implemented and able to tailor the emergency branches' needs.Originality/valueThis is the first qualitative study about the first responder's perceptions of peer support.