A Notsie narrative perspective on turnover in the UK financial services industry

IF 1.2 Q4 MANAGEMENT

Africa Journal of Management Pub Date : 2022-08-30 DOI:10.1080/23322373.2022.2106911

D. Sarpong, M. Maclean, Wuraola Hassan

引用次数: 0

Abstract

ABSTRACT Drawing on a cultural perspective from the Global South, Notsie narrative, a West African literary folklore, we explore the high churn rate in the UK financial services industry. Viewing the storied accounts of former financial complaint handlers through a Notsie narrative lens, we examine why they frequently quit their well-paid jobs. Our study elucidates how the relentless pursuit of efficiency culminates in managerial tyranny – a set of impulsive and oppressive organizing practices that combine to precipitate high turnover. The wisdom of our Notsie narrative perspective centres on the importance of relationality – the skilled ways of interrelating that create connections between people, and what it means for the Notsie kingdom being doomed to collapse without its people; a wisdom seemingly overlooked and undervalued in western ways of knowing, located in individualism, rationality, and instrumentalism.

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英国金融服务业营业额的诺西叙事视角

摘要：从西非文学民间传说“全球南方”的文化视角，我们探讨了英国金融服务业的高流失率。通过诺西叙事的视角来观察前财务投诉处理人员的传奇故事，我们可以了解他们为什么经常辞去高薪工作。我们的研究阐明了对效率的不懈追求是如何在管理暴政中达到顶峰的——这是一系列冲动和压迫性的组织实践，结合在一起会导致高流动性。我们的诺西叙事视角的智慧集中在关系的重要性上——在人与人之间建立联系的熟练的相互联系方式，以及这对没有人民的诺西王国注定要崩溃意味着什么；一种在西方认识方式中似乎被忽视和低估的智慧，位于个人主义、理性和工具主义中。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Africa Journal of Management Business, Management and Accounting-Business and International Management

CiteScore

2.80

自引率

15.40%

发文量

期刊介绍： The beginning of the Twenty First Century has witnessed Africa’s rise and progress as one of the fastest growing and most promising regions of the world. At the same time, serious challenges remain. To sustain and speed up momentum, avoid reversal, and deal effectively with emerging challenges and opportunities, Africa needs better management scholarship, education and practice. The purpose of the Africa Journal of Management (AJOM) is to advance management theory, research, education, practice and service in Africa by promoting the production and dissemination of high quality and relevant manuscripts. AJOM is committed to publishing original, rigorous, scholarly empirical and theoretical research papers, which demonstrate clear understanding of the management literature and draw on Africa’s local indigenous knowledge, wisdom and current realities. As the first scholarly journal of the Africa Academy of Management (AFAM), AJOM gives voice to all those who are committed to advancing management scholarship, education and practice in or about Africa, for the benefit of all of Africa. AJOM welcomes manuscripts that develop, test, replicate or validate management theories, tools and methods with Africa as the starting point. The journal is open to a wide range of quality, evidence-based methodological approaches and methods that “link” “Western” management theories with Africa’s indigenous knowledge systems, methods and practice. We are particularly interested in manuscripts which address Africa’s most important development needs, challenges and opportunities as well as the big management questions of the day. We are interested in research papers which address issues of ethical conduct in different African settings.