The Use of Text Message Reminders to Increase Completion of Web-Based Surveys: Results of Two Randomized Control Trials

IF 1.5 Q2 SOCIAL WORK

JOURNAL OF TECHNOLOGY IN HUMAN SERVICES Pub Date : 2020-01-02 DOI:10.1080/15228835.2019.1583154

Lisa Langenderfer-Magruder, D. Wilke

引用次数: 5

Abstract

Abstract Limited research examines the use of text messaging to improve survey response rates. Drawing on Tailored Panel Management, the Florida Study of Professionals for Safe Families utilized text messages as reminders to complete unfinished web-based surveys, examining if completion varies by (a) message content, and (b) initial level of survey engagement. Overall, message content did not impact completion. However, participants who completed more than half of their survey at the time of a reminder text were more likely to complete their survey than those who had completed less than 50%. We suggest strategies to promote survey completion through text messaging.

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使用短信提醒提高网络调查的完成率：两项随机对照试验的结果

摘要有限的研究考察了使用短信来提高调查回复率。佛罗里达州安全家庭专业人员研究利用量身定制的小组管理，利用短信提醒完成未完成的网络调查，检查完成情况是否因（a）信息内容和（b）调查参与的初始水平而异。总体而言，邮件内容不会影响完成。然而，在发送提醒短信时完成了一半以上调查的参与者比完成率低于50%的参与者更有可能完成调查。我们提出了通过短信促进调查完成的策略。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

JOURNAL OF TECHNOLOGY IN HUMAN SERVICES SOCIAL WORK-

CiteScore

4.20

自引率

6.70%

发文量

期刊介绍： This peer-reviewed, refereed journal explores the potentials of computer and telecommunications technologies in mental health, developmental disability, welfare, addictions, education, and other human services. The Journal of Technology in Human Services covers the full range of technological applications, including direct service techniques. It not only provides the necessary historical perspectives on the use of computers in the human service field, but it also presents articles that will improve your technology literacy and keep you abreast of state-of-the-art developments.