Performance management practices in humanitarian organisations

IF 3.2 Q2 MANAGEMENT

Journal of Humanitarian Logistics and Supply Chain Management Pub Date : 2020-04-15 DOI:10.1108/jhlscm-05-2019-0036

H. Abidi, Sander de Leeuw, W. Dullaert

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引用次数: 14

Abstract

PurposeWe examine how design and implementation practices for supply chain performance management that have proven successful in commercial organisations apply to humanitarian organisations (HOs) to guide the process of designing and implementing performance management in humanitarian organisations.Design/methodology/approachWe identify from the literature ten successful practices regarding the design and implementation of supply chain performance management in commercial businesses. We apply these, using action research over a four-year period, at Médecins sans Frontières (MSF) Belgium and draw conclusions from this.FindingsWe find that tools and techniques, such as workshops and technical sheets, are essential in designing and implementing supply chain performance measurement projects at HOs. Furthermore, making a link to an IT project is crucial when implementing performance measurement systems at HOs. Overall, our case study shows that performance management practices used in business can be applied and are relevant for humanitarian supply chains.Originality/valuePrevious research has argued that there are few empirical studies in the domain of performance management at humanitarian organisations. To the best of our knowledge, this paper is the first to provide a longitudinal understanding of the design and implementation of supply chain performance measurement at HOs.

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人道主义组织的绩效管理实践

目的我们研究在商业组织中被证明是成功的供应链绩效管理的设计和实施实践如何应用于人道主义组织，以指导人道主义组织的绩效管理设计和实施过程。设计/方法论/方法我们从文献中确定了商业企业供应链绩效管理设计和实施的十个成功实践。我们在比利时无国界医生组织（MSF）进行了为期四年的行动研究，应用了这些方法，并从中得出结论。发现我们发现，在HO设计和实施供应链绩效衡量项目时，研讨会和技术表等工具和技术至关重要。此外，在HO实施绩效衡量系统时，与IT项目建立联系至关重要。总体而言，我们的案例研究表明，企业中使用的绩效管理实践可以应用，并且与人道主义供应链相关。原创性/价值先前的研究认为，在人道主义组织的绩效管理领域，很少有实证研究。据我们所知，本文首次纵向了解了HOs供应链绩效衡量的设计和实施。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Humanitarian Logistics and Supply Chain Management MANAGEMENT-

CiteScore

6.40

自引率

20.00%

发文量

期刊介绍： The Journal of Humanitarian Logistics and Supply Chain Management (JHLSCM) is targeted at academics and practitioners in humanitarian public and private sector organizations working on all aspects of humanitarian logistics and supply chain management. The journal promotes the exchange of knowledge, experience and new ideas between researchers and practitioners and encourages a multi-disciplinary and cross-functional approach to the resolution of problems and exploitations of opportunities within humanitarian supply chains. Contributions are encouraged from diverse disciplines (logistics, operations management, process engineering, health care, geography, management science, information technology, ethics, corporate social responsibility, disaster management, development aid, public policy) but need to have a logistics and/or supply chain focus. JHLSCM publishes state of the art research, utilizing both quantitative and qualitative approaches, in the field of humanitarian and development aid logistics and supply chain management.