The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator abstract

IF 3.8 Q2 MANAGEMENT
Samah Mohammed Hassis, Mohammed Othman, Yahya Saleh
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引用次数: 3

Abstract

PurposeThis study aims at investigating the impact of total quality management (TQM) on corporate sustainability (CS) by mediating the role of corporate social responsibility (CSR) in developing countries.Design/methodology/approachA mixed research approach was adopted by conducting interviews and a survey. A survey was used as a quantitative tool for data collection from 67 respondents at different managerial levels. Partial least squares structural equation modeling (PLS-SEM) was used for analysis.FindingsThe findings demonstrate that customer focus and human resource management (HRM) were the most effective practices. Structural analysis revealed that TQM had a significant impact on CSR and CS. Furthermore, CSR partially mediates the relationship between TQM and CS.Research limitations/implicationsThe study has developed a conceptual framework to provide policymakers with guidelines on integrating TQM practices and CSR activities into their strategy.Originality/valueThis research bridges the gap between TQM and the three pillars of CS, especially in manufacturing enterprises in a developing country context. This research also supports the TQM advocate's argument that effective TQM deployment can dramatically improve organizational performance. Additionally, this study verifies the CS model based on the triple bottom line (TBL) theory and stakeholder theory by assessing the conceptual model's robustness using a mixed-method research methodology, which has never been done before from a Palestinian perspective.
制造业全面质量管理对企业可持续发展的影响:企业社会责任的中介作用
目的本研究旨在探讨全面质量管理(TQM)在发展中国家通过中介企业社会责任(CSR)的作用对企业可持续性(CS)的影响。设计/方法/方法通过进行访谈和调查,采用了混合研究方法。一项调查被用作从不同管理级别的67名受访者收集数据的定量工具。采用偏最小二乘结构方程模型(PLS-SEM)进行分析。研究结果表明,以客户为中心和人力资源管理(HRM)是最有效的做法。结构分析表明,TQM对企业社会责任和企业绩效有显著影响。企业社会责任在TQM与企业绩效之间起到部分中介作用。研究局限/启示本研究开发了一个概念性框架,为决策者提供将TQM实践和企业社会责任活动整合到其战略中的指导方针。原创性/价值本研究弥合了全面质量管理与企业管理的三大支柱之间的差距,特别是在发展中国家的制造企业中。这项研究也支持了TQM倡导者的论点,即有效的TQM部署可以显著提高组织绩效。此外,本研究通过使用混合方法研究方法评估概念模型的稳健性,验证了基于三重底线(TBL)理论和利益相关者理论的CS模型,这是以前从未从巴勒斯坦的角度做过的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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