Impoliteness strategies reported and issued on website reviews by clients of New York and Madrid social services centres

Q2 Social Sciences

Journal of Intercultural Communication Pub Date : 2022-08-30 DOI:10.36923/jicc.v22i2.33

Rosa-María Pacheco-Baldó

引用次数: 0

Abstract

This paper analyses the negative reviews that some users of social services in New York and Madrid posted on Google. The aim is to relate the impoliteness strategies that the users of these centres reported to have received or that they issued themselves with the cultural values of the groups they belong to. To achieve this, twenty American and Spanish centres were analysed, obtaining more than two hundred negative comments that, qualitatively and quantitatively analysed, were related to impoliteness strategies. These impoliteness strategies were linked to the four social characteristics already presented in a previous study. Also, the chi-square formula was applied to the data. Thus, this study has shown that the use that speakers make of impoliteness strategies is related to the cultural values of the group they belong to.

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纽约和马德里社会服务中心客户在网站评论中报告和发布的不当行为策略

本文分析了一些纽约和马德里的社交服务用户在谷歌上发布的负面评论。其目的是将这些中心的用户报告所收到或发布的不礼貌策略与他们所属群体的文化价值观联系起来。为此，对20个美国和西班牙中心进行了分析，获得了200多条负面评论，与不礼貌策略有关。这些不礼貌策略与先前研究中已经提出的四种社会特征有关。此外，卡方公式也适用于数据。因此，本研究表明，说话者使用不礼貌策略与他们所属群体的文化价值观有关。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Intercultural Communication Social Sciences-Cultural Studies

CiteScore

1.20

自引率

0.00%

发文量

期刊介绍： The goal of the journal is to promote research but also education and training in the area of intercultural communication. The journal is an outgrowth of the activities of NIC – the Nordic Network for Intercultural Communication. The great interest shown in the activities of NIC have pointed to a need for more journals employing a peer review procedure within the area of intercultural communication. By starting this journal, we hope to encourage more research and to facilitate contacts between interested researchers as well as to provide better possibilities for reviewed publication. We welcome contributions and reviews concerning all areas of intercultural communication.