Interview with an Expert Series – Usability Testing in Survey Research

Abstract

This installment of the Interview with an Expert Series focuses on the topic of Usability Testing. I had the pleasure of interviewing two experts in the field, Emily Geisen, Survey Methodologist and Usability/Cognitive Testing Manager with RTI International, and Jennifer Romano Bergstrom, the Director of User Experience Research at Bridgewater Associates. Emily and Jennifer came to this field from different avenues, but both have developed a deep appreciation for the value of testing early and often when developing a survey instrument. In the interview, they discuss their career paths, the usability testing process, and much more.