{"title":"An Assessment of the Impact of the Drivers of Outsourcing on Service Delivery In Organisational Networks","authors":"Ugnė Dudė, Rima Žitkienė, Eglė Kazlauskienė","doi":"10.14254/1800-5845/2022.18-3.14","DOIUrl":null,"url":null,"abstract":"The COVID-19 pandemic has forced many areas of business to make changes, including: rethinking business strategies;using new ways of organising activities;optimising processes;and using outsourcing. These changes have in turn led to changes in organisational structure and modes of operation in corporate networks. Based on process models and the drivers that give rise to outsourcing, a theoretical model of the impact of drivers of outsourcing on the formation of networks of service organisations was developed. The interfaces between outsourcing and the networking of service organisations were then revealed in order to highlight the components and results of this interaction. The case study method was used to test the theoretical assumptions and the practical application of this model, which revealed the peculiarities of service organisations operating in international and local markets. Along with an analysis of the scientific literature, these case studies justified organisational changes in the delivery of services through differences in the implementation of outsourcing, and highlighted direct links with the drivers of outsourcing. The impact of technological and strategic drivers on the implementation of outsourcing has been identified, where a merger or the creation of a legally-linked entity leads to both vertical and horizontal networking.","PeriodicalId":45544,"journal":{"name":"Montenegrin Journal of Economics","volume":" ","pages":""},"PeriodicalIF":1.2000,"publicationDate":"2022-06-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Montenegrin Journal of Economics","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.14254/1800-5845/2022.18-3.14","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"ECONOMICS","Score":null,"Total":0}
引用次数: 0
Abstract
The COVID-19 pandemic has forced many areas of business to make changes, including: rethinking business strategies;using new ways of organising activities;optimising processes;and using outsourcing. These changes have in turn led to changes in organisational structure and modes of operation in corporate networks. Based on process models and the drivers that give rise to outsourcing, a theoretical model of the impact of drivers of outsourcing on the formation of networks of service organisations was developed. The interfaces between outsourcing and the networking of service organisations were then revealed in order to highlight the components and results of this interaction. The case study method was used to test the theoretical assumptions and the practical application of this model, which revealed the peculiarities of service organisations operating in international and local markets. Along with an analysis of the scientific literature, these case studies justified organisational changes in the delivery of services through differences in the implementation of outsourcing, and highlighted direct links with the drivers of outsourcing. The impact of technological and strategic drivers on the implementation of outsourcing has been identified, where a merger or the creation of a legally-linked entity leads to both vertical and horizontal networking.
期刊介绍:
“Montenegrin Journal of Economics” is an international scientific periodical, issued by NGO “Economic Laboratory for Transition Research” (ELIT) Podgorica, Montenegro. It publishes theoretical, empirical and applicative articles from all the areas of Economics. The journal is issued four times a year. Montenegrin Journal of Economics aspires to educate the widest public on contemporary research and achievements in various areas of economics and to expend the boundaries of economic knowledge. Montenegrin Journal of Economics aims to publish innovative, straightforward, challenging, analytical and review articles on economic phenomena, events and changes . The journal''s content aspires to be actual, relevant and interesting to a wide readership of economic specialties,. This includes publishing the articles of authors from various universities and schools of economics worldwide and their mutual cooperation. Areas of research include, but are not limited to, the following: Economic Theory, International Economics, and Transition Issues.