Automated Economic Welfare for Everyone? Examining Barriers to Adopting Robo-Advisors from the Perspective of Explainable Artificial Intelligence

IF 0.4 Q4 ECONOMICS
Claas Digmayer
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引用次数: 0

Abstract

Robo-advisors (RAs) support economic decisions for customers using artificial intelligence (AI). RAs are gaining increasing significance but lack market penetration. A significant issue is the perceived low transparency of such AI systems. This study examines the public’s demands on RAs with text-mining methods from the perspective of explainable artificial intelligence (XAI). The results reveal understandability and trustworthiness issues for each of the RA use phases (configuration, matching, and maintenance). In particular, five barriers emerge in RA if information needs remain unanswered: entry barrier, assessment barrier, evaluation barrier, continuation barrier and withdrawal barrier. The barriers can be mitigated by combining explanation, design and communication measures. The results are discussed regarding theoretical implications and practical recommendations for facilitating the adoption of RAs. JEL: D8 (D81, D83, D89), G1 (G11), G2 (G20, G23), G4 (G41), I2 (I24, I25), O3 (O31, O33)
人人享有自动化经济福利?从可解释人工智能的角度审视采用机器人顾问的障碍
机器人顾问(RA)使用人工智能(AI)为客户的经济决策提供支持。RA的重要性越来越大,但缺乏市场渗透力。一个重要的问题是这种人工智能系统的透明度低。本研究从可解释人工智能(XAI)的角度,用文本挖掘方法考察了公众对RA的需求。结果揭示了每个RA使用阶段(配置、匹配和维护)的可理解性和可信度问题。特别是,如果信息需求仍然没有得到回应,RA会出现五个障碍:进入障碍、评估障碍、评价障碍、继续障碍和退出障碍。这些障碍可以通过结合解释、设计和沟通措施来缓解。讨论了促进RA采用的理论含义和实践建议的结果。JEL:D8(D81,D83,D89),G1(G11),G2(G20,G23),G4(G41),I2(I24,I25),O3(O31,O33)
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来源期刊
CiteScore
1.40
自引率
0.00%
发文量
14
期刊介绍: The explosion of information and research that has taken place in recent years has had a profound effect upon a variety of existing academic disciplines giving rise to the dissolution of barriers between some, mergers between others, and the creation of entirely new fields of enquiry.
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