An ergonomics-driven QFD model to improve medical laboratory staff and patient satisfaction

IF 1.4 Q4 ERGONOMICS
Amer M. Momani, Tasneem Al-Shaikh, A. Mumani, O. Al-Araidah
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引用次数: 1

Abstract

Abstract Patient satisfaction is an important and frequently used outcome measure for the quality of healthcare services. Any increase in patient satisfaction scores translates directly into an improved reputation, customer loyalty, profitability, and growth. This study investigates the effect of a well-designed work environment on medical laboratory employee satisfaction and in turn on patient satisfaction. The Quality Function Deployment methodology is used to translate the voice of patients into a set of critical to quality ergonomic aspects that are converted to prioritized and actionable ergonomic processes. By understanding the importance of ergonomic process elements of medical laboratory employee satisfaction and their effect on patient satisfaction level, it is possible to make informed decisions about the workplace elements that need to be considered for improvement. The results of this study highlight the role and responsibilities of healthcare execution managers in creating ergonomics-based organizational policies and strategies, leading to improved healthcare quality performance and financial results.
人机工程学驱动的QFD模型,用于提高医务实验室工作人员和患者满意度
摘要患者满意度是衡量医疗服务质量的一个重要且常用的结果指标。患者满意度得分的任何提高都会直接转化为声誉、客户忠诚度、盈利能力和增长能力的提高。本研究调查了精心设计的工作环境对医学实验室员工满意度的影响,进而对患者满意度的影响。质量功能部署方法用于将患者的声音转化为一组关键的、对质量至关重要的人体工程学方面,这些方面转化为优先的、可操作的人体工程学过程。通过了解医学实验室员工满意度的人体工程学过程要素的重要性及其对患者满意度的影响,可以对需要考虑改进的工作场所要素做出明智的决定。这项研究的结果强调了医疗保健执行经理在制定基于人体工程学的组织政策和战略方面的作用和责任,从而提高医疗保健质量绩效和财务成果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
4.10
自引率
6.20%
发文量
38
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