Construction of an instrument to evaluate the user eXperience of a group of co-creators in the upstream innovation process

Q3 Business, Management and Accounting

International Journal of Services Operations and Informatics Pub Date : 2019-07-05 DOI:10.1504/IJSOI.2019.100615

Adrien Lecossier, M. Pallot, P. Crubleau, S. Richir

引用次数: 9

Abstract

The first part of this paper presents a theoretical model, named UX-FFE, which combines a user eXperience (UX) approach with an upstream innovation process. The main interest of this UX-FFE model is that it allows to evaluate the social aspect of the upstream innovation process, which may be detrimental to the success of radical innovation projects in mature companies. The second part presents the outcomes of the experiment of the model application for the ideation stage of the upstream innovation. The objective of this experiment is to evaluate how much the designed bipolar mixed-method instrument and construct are reliable enough. Finally, the results permit, from the original structure of the UX-FFE model, to construct an instrument UXi dedicated to evaluate the user eXperience of co-creators in ideation stage.

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构建上游创新过程中一组共同创造者的用户体验评估工具

本文的第一部分提出了一个名为UX-FFE的理论模型，该模型将用户体验（UX）方法与上游创新过程相结合。这种UX-FFE模型的主要兴趣在于，它可以评估上游创新过程的社会方面，这可能不利于成熟公司激进创新项目的成功。第二部分介绍了上游创新构思阶段模型应用的实验结果。本实验的目的是评估所设计的双极混合法仪器和结构在多大程度上足够可靠。最后，结果允许从UX-FFE模型的原始结构出发，构建一个工具UXi，用于评估共同创作者在构思阶段的用户体验。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services Operations and Informatics Business, Management and Accounting-Management Information Systems

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.