Digital Transformation of Slovenian Urban Municipalities: A Quantitative Report on the Impact of Municipality Population Size on Digital Maturity

IF 1.1 Q3 PUBLIC ADMINISTRATION
Arian Debeljak, M. Dečman
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引用次数: 2

Abstract

Abstract Rapid technological progress and its concomitant need for new skills, ways of working and collaborating, paired with dynamic socio-economic change, have highlighted the main challenge facing Europe’s urban municipalities. Being the part of the public sector closest to citizens and their needs, the challenge addresses digital transformation’s goals to support and promote broader growth in the digital domain optimally and to realise digital transformation benefits such as user-friendly and citizen-centred services, increased quality of life and better business environments. Urban municipalities must identify local strengths, priorities and needs, including performance and digital maturity assessment, and define strategic goals and implementation roadmaps to implement digital transformation optimally. Furthermore, they must increase city administration, decision-maker and citizens awareness of the opportunities and benefits digitally enabled solutions offer. A comprehensive digital maturity self-assessment is the first step towards successful digital transformation. An example of a framework for such an assessment is the framework of the European Commission’s Intelligent Cities Challenge (ICC), the EU’s bespoke support programme for coaching, facilitation and inspiration, and successor to its Digital Cities Challenge. Therefore, the objective of our research was to analyse the digital maturity self-assessment results undertaken by eleven Slovenian urban municipalities utilising ICC’s assessment methodology framework for government services and social connectivity, which includes indicators sets of digitising public services, digital connectivity and open data. We further focused on the potential impact of municipality population size on its digital maturity. According to the existing research, this is one of the significant potential explanatory factors why municipalities differ in terms of digital transformation implementation and adaptation. One would a priori expect larger municipalities to be digitally more mature than smaller ones because they have more resources at their disposal, however, our results prove that this is not the complete picture. There is, however, a relationship between municipality population size and digital maturity, including indicators of open data sharing and security, but not entirely in the manner expected. Furthermore, our analysis has shown that municipality population size does not influence overall digital maturity but individual digital maturity indicators, highlighting the need to develop more detailed and accurate individual digital maturity indicators. Although the influence of municipality population size on overall digital maturity could not be demonstrated, its partial influence on individual sets is essential when endeavouring to achieve efficient digital transformation.
斯洛文尼亚城市的数字化转型:城市人口规模对数字化成熟度影响的定量报告
摘要快速的技术进步及其对新技能、工作方式和合作方式的需求,加上动态的社会经济变化,凸显了欧洲城市面临的主要挑战。作为公共部门中最接近公民及其需求的一部分,这一挑战解决了数字化转型的目标,即以最佳方式支持和促进数字领域的更广泛增长,并实现数字化转型的好处,如用户友好和以公民为中心的服务、提高生活质量和改善商业环境。城市市政当局必须确定当地的优势、优先事项和需求,包括绩效和数字成熟度评估,并确定战略目标和实施路线图,以最佳方式实施数字化转型。此外,他们必须提高城市管理、决策者和公民对数字化解决方案所提供的机会和好处的认识。全面的数字化成熟度自我评估是迈向成功数字化转型的第一步。这种评估框架的一个例子是欧盟委员会的智能城市挑战(ICC)框架,这是欧盟为辅导、促进和激励而定制的支持计划,也是其数字城市挑战的后续计划。因此,我们研究的目的是分析11个斯洛文尼亚城市利用国际商会的政府服务和社会连通性评估方法框架进行的数字成熟度自我评估结果,该框架包括公共服务数字化、数字连通性和开放数据的指标集。我们进一步关注了市政人口规模对其数字成熟度的潜在影响。根据现有研究,这是城市在数字化转型实施和适应方面存在差异的重要潜在解释因素之一。人们会先验地认为,较大的市政当局比较小的市政当局在数字方面更成熟,因为它们有更多的资源可供支配,然而,我们的研究结果证明,这并不是全貌。然而,市政人口规模与数字成熟度之间存在关系,包括开放数据共享和安全指标,但并不完全以预期的方式。此外,我们的分析表明,市政人口规模不会影响整体数字成熟度,而是影响个人数字成熟度指标,这突出了制定更详细、更准确的个人数字成熟程度指标的必要性。尽管市政人口规模对整体数字成熟度的影响无法证明,但在努力实现有效的数字化转型时,其对个别群体的部分影响至关重要。
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来源期刊
CiteScore
2.70
自引率
18.20%
发文量
10
审稿时长
6 weeks
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