Social Presence in Computer-Based Receptionists: Experimental Study Towards Organizational Automation

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2021-05-04 DOI:10.1080/08934215.2021.1918199

Kumi Ishii, Patric R. Spence, W. Hodges

引用次数: 1

Abstract

This study investigated how computer-based receptionists were perceived by visitors. Considering the perceived degree of social presence in four types of receptionists, we tested perceptions in source credibility, communication competence, satisfaction with interaction, and organizational attraction. Data from 473 participants indicated that the highest social presence was perceived in a text-based check-in system when compared to (a) human receptionist on a monitor, (b) avatar, and (c) holographic receptionist. Our findings also reveal that users would treat text-based computers in the same way as human agents in terms of the cognitive and affective aspects. The challenge in the behavioral aspect suggests that communication skills would be key for successful human-computer interaction.

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计算机接待员的社会存在:组织自动化的实验研究

这项研究调查了访客对电脑接待员的看法。考虑到四种类型的接待员对社会存在的感知程度，我们测试了对来源可信度、沟通能力、互动满意度和组织吸引力的感知。来自473名参与者的数据表明，与（a）监视器上的人类接待员、（b）化身和（c）全息接待员相比，在基于文本的登记系统中感知到最高的社交存在。我们的研究结果还表明，用户在认知和情感方面会像对待人类代理一样对待基于文本的计算机。行为方面的挑战表明，沟通技能将是成功人机交互的关键。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.