Value-Added Services at Dry Ports: Balancing the Perspectives of Different Stakeholders

IF 1.1 4区工程技术 Q4 MANAGEMENT

Transportation Journal Pub Date : 2021-11-22 DOI:10.5325/transportationj.60.4.0406

Alena Khaslavskaya, Violeta Roso, Iván D. Sánchez-Díaz, Altuntas Vural Ceren

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引用次数: 2

Abstract

Abstract:The purpose of this study is to investigate which dry port services generate the greatest positive impact on stakeholders and their objectives. Stakeholders identified from the literature are the dry ports, the dry port’s municipality/region, the seaport, shippers, shipping lines, rail operators, and road operators. A method based on multi-actor multi-criteria analysis is applied to allow the evaluation of different scenarios considering the objectives and opinions of multiple stakeholders. The findings show that the basic services of the dry ports studied are crucial to establishing initial operations. Expanding the service portfolio by adding a wider range of customer-oriented value-added services generates extra economic and environmental benefits for stakeholders. The results expand the understanding on stakeholder benefits from the diversified range of dry port services, while the inclusion of multiple stakeholders in the analysis acknowledges the heterogeneity in stakeholder perceptions. Finally, this methodology enables the creation of an extensive set of criteria and indicators for dry port evaluations.

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陆港增值服务:平衡不同利益相关者的观点

摘要:本研究的目的是调查哪些干港服务对利益相关者及其目标产生了最大的积极影响。从文献中确定的利益相关者是干港、干港的直辖市/地区、海港、托运人、航运公司、铁路运营商和公路运营商。采用基于多因素多标准分析的方法，考虑多个利益相关者的目标和意见，允许对不同情景进行评估。研究结果表明，所研究的陆港的基本服务对建立初步业务至关重要。透过增加更多以顾客为本的增值服务，扩大服务组合，为持份者带来额外的经济和环境效益。研究结果扩大了对利益相关者从多样化的干港服务中获益的理解，而在分析中纳入多个利益相关者承认了利益相关者观念的异质性。最后，这种方法能够为干港评价建立一套广泛的标准和指标。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Transportation Journal Multiple-

CiteScore

2.40

自引率

4.30%

发文量

期刊介绍： Transportation Journal is devoted to the publication of articles that present new knowledge relating to all sectors of the supply chain/logistics/transportation field. These sectors include supply chain/logistics management strategies and techniques; carrier (transport firm) and contract logistics firm (3PL and 4PL) management strategies and techniques; transport economics; regulation, promotion, and other dimensions of public policy toward transport and logistics; and education.