G. Pino, G. Viglia, R. Nataraajan, A. Peluso, Marco Pichierri
{"title":"How to Shape Consumer Reaction to Corporate Environmental Communications","authors":"G. Pino, G. Viglia, R. Nataraajan, A. Peluso, Marco Pichierri","doi":"10.2501/JAR-2022-005","DOIUrl":null,"url":null,"abstract":"Companies may inform consumers about their pro-environmental actions by using either positively or negatively framed messages that, respectively, highlight the possible benefits deriving from such actions versus the drawbacks deriving from inaction. It is still unclear, however, how these two communication tactics influence consumers’ intentions and behaviors. Three studies demonstrate that negatively framed messages have a positive effect on company trustworthiness, which, in turn, exerts a favorable influence on message receivers’ intentions and behaviors. Such an effect holds only when receivers are concerned about environmental problems and perceive the company as potentially harmful to the environment. The results highlight the importance of using an appropriate framing to foster trust in environmentally responsible companies.","PeriodicalId":51400,"journal":{"name":"Journal of Advertising Research","volume":null,"pages":null},"PeriodicalIF":2.1000,"publicationDate":"2022-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Advertising Research","FirstCategoryId":"98","ListUrlMain":"https://doi.org/10.2501/JAR-2022-005","RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"BUSINESS","Score":null,"Total":0}
引用次数: 1
Abstract
Companies may inform consumers about their pro-environmental actions by using either positively or negatively framed messages that, respectively, highlight the possible benefits deriving from such actions versus the drawbacks deriving from inaction. It is still unclear, however, how these two communication tactics influence consumers’ intentions and behaviors. Three studies demonstrate that negatively framed messages have a positive effect on company trustworthiness, which, in turn, exerts a favorable influence on message receivers’ intentions and behaviors. Such an effect holds only when receivers are concerned about environmental problems and perceive the company as potentially harmful to the environment. The results highlight the importance of using an appropriate framing to foster trust in environmentally responsible companies.
期刊介绍:
The ARF is the preeminent professional organization in the field of advertising, market and media research. Its combined membership represents more than 325 advertisers, advertising agencies, research firms, media companies, educational institutions and international organizations. Founded in 1936 by the Association of National Advertisers and the American Association of Advertising Agencies, the ARF leads key industry learning initiatives that increase the contribution of research to better marketing, more effective advertising and profitable organic growth. The principal mission of The ARF is to improve the practice of advertising, marketing and media research in pursuit of more effective marketing and advertising communications.