Evaluating IT Governance at Network Access Provider on COBIT 5 Domain EDM

Abstract

Network Access Provider is a company engaged in the field of ICT (Information Communication Technology) where the main activities carried out in business are the provision of internet services to the Internet Service Provider (ISP), network integrators, content providers, and all support solutions in fields related to the internet and networks. This research was conducted to ensure that operations at Network Access Provider have been running and supports the goals optimally. The focus of this research is to help companies create optimal value from IT with a balance between realizing benefits and optimizing usage levels and resources. Researchers conduct library studies, observations, interviews, and conduct research analysis methods to get the actual value of the capability level of information systems and factors that influence information systems. Researchers use the COBIT 5 framework in the Evaluate, Direct, and Monitor (EDM) domains to conduct research on governance that works together around the world. COBIT 5 is an approved work or framework that is often used by auditors, especially in the information technology auditors section. COBIT 5 can be used as a tool to create information technology governance in a company. The results of this research contain information about IS deficiencies and the renewal of solutions for future improvements to the company.