The Ultimate Survey: Asking One Question at a Time to Get Feedback from Library Users

Q2 Social Sciences

Reference Librarian Pub Date : 2020-01-02 DOI:10.1080/02763877.2019.1642289

Leticia M. Camacho, B. Wages, Taylor Harris

引用次数: 3

Abstract

ABSTRACT Libraries use surveys and other instruments to gather feedback from their users. However, with competition from many other campus entities requesting input, how can survey fatigue be avoided? To gather this feedback, the Social Sciences Reference Desk utilized a short, fun and easy method. Each week for 10 weeks during the fall semester of 2017, the reference assistants wrote a survey question on a whiteboard and provided sticky notes for patrons to write their answers. The survey provided valuable information about patrons’ needs and expectations. It also fostered changes that were easily implemented to improve the delivery of library services.

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终极调查：一次问一个问题以获得图书馆用户的反馈

摘要图书馆使用调查和其他工具来收集用户的反馈。然而，在许多其他校园实体要求输入的竞争中，如何避免调查疲劳？为了收集这些反馈，社会科学咨询台采用了一种简短、有趣、简单的方法。在2017年秋季学期的10周里，参考资料助理每周都会在白板上写一个调查问题，并为顾客提供便签，让他们写下答案。该调查提供了有关顾客需求和期望的宝贵信息。它还促进了易于实施的变革，以改善图书馆服务的提供。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Reference Librarian Social Sciences-Library and Information Sciences

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： The Reference Librarian aims to be a standard resource for everyone interested in the practice of reference work, from library and information science students to practicing reference librarians and full-time researchers. It enables readers to keep up with the changing face of reference, presenting new ideas for consideration. The Reference Librarian publishes articles about all aspects of the reference process, some research-based and some applied. Current trends and traditional questions are equally welcome. Many articles concern new electronic tools and resources, best practices in instruction and reference service, analysis of marketing of services, and effectiveness studies.