Empowerment as a Pivotal Deterrent to Employee Silence: Evidence from the UAE Hotel Sector

IF 2.9 4区心理学 Q2 PSYCHOLOGY, APPLIED

Human Performance Pub Date : 2021-03-01 DOI:10.1080/08959285.2021.1890079

Shaker Bani-Melhem, R. Zeffane, Rawan Abukhait, F. Shamsudin

引用次数: 8

Abstract

ABSTRACT Based on time-lagged data focusing on frontline employees (N=285) operating in five-star hotels in the United Arab Emirates (UAE), we examined the individual and combined effects of empowerment, job satisfaction, and perceived organizational support on employee silence. Using structural equation modeling for data analysis, we explored a hypothetical model. The results indicated that empowerment had a significant negative impact on employee silence while job satisfaction and perceived organizational support had no significant direct impact. However, these latter two variables had an impact when feelings of empowerment were also present. The result suggests indicates that empowerment plays a central (pivotal) role in silence behavior. The implications of these findings for both management practice and future research are discussed.

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授权是阻止员工沉默的关键因素：来自阿联酋酒店业的证据

摘要基于阿拉伯联合酋长国五星级酒店一线员工（N=285）的时滞数据，我们研究了授权、工作满意度和感知组织支持对员工沉默的个体和综合影响。使用结构方程模型进行数据分析，我们探索了一个假设模型。研究结果表明，授权对员工沉默有显著的负面影响，而工作满意度和感知的组织支持没有显著的直接影响。然而，当赋权感也存在时，后两个变量会产生影响。研究结果表明，赋权在沉默行为中起着核心（关键）作用。讨论了这些发现对管理实践和未来研究的影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human Performance PSYCHOLOGY, APPLIED-

CiteScore

4.30

自引率

0.00%

发文量

期刊介绍： Human Performance publishes research investigating the nature and role of performance in the workplace and in organizational settings and offers a rich variety of information going beyond the study of traditional job behavior. Dedicated to presenting original research, theory, and measurement methods, the journal investigates individual, team, and firm level performance factors that influence work and organizational effectiveness. Human Performance is a respected forum for behavioral scientists interested in variables that motivate and promote high-level human performance, particularly in organizational and occupational settings. The journal seeks to identify and stimulate relevant research, communication, and theory concerning human capabilities and effectiveness. It serves as a valuable intellectual link between such disciplines as industrial-organizational psychology, individual differences, work physiology, organizational behavior, human resource management, and human factors.