PELAKSANAAN PRINSIP-PRINSIP GOOD GOVENANCE DALAM MENINGKATKAN KUALITAS PELAYANAN DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN BEKASI

A. Noviyanto, Titin Rohayatin, L. Fauzi
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引用次数: 0

Abstract

The implementation of public services at the Department of Population and Civil Registration of Bekasi Regency has not been optimal. If public services in the Department of Population and Civil Registration are seen from the implementation of the principles of Good Governance, such as aspects of accountability, transparency, and participation, they are still not optimal. This study uses a descriptive method with a qualitative approach. Observation data collection techniques and interviews with several informants related to research. The results of the study, which led to the implementation of the principles of Good Governance in population administration services at the Population and Civil Registration Service, have not run optimally, judging from the accountability of the mismatch between implementation and operational standards (SOP), as well as unclear service completion, not timely in providing services to the community. When viewed from the transparency aspect of the lack of availability regarding population administration services, the Department of Population and Civil Registration has not maximally used the official website in providing information to the public. And from the last aspect, namely participation, the community has not been fully involved in providing criticism and suggestions and the community is not involved in evaluating services. Keywords: Good Governance Principles, Accountability, Transparency, Participation, Population Administration Services
善治原则在发展质量执法中的应用
贝卡西县人口和民事登记部的公共服务实施情况并非最佳。如果从善治原则的执行情况来看人口和民事登记部的公共服务,例如问责制、透明度和参与等方面,它们仍然不是最佳的。本研究采用描述性方法和定性方法。观察数据收集技术和与研究相关的几位线人的访谈。这项研究的结果导致在人口和民事登记处的人口管理服务中实施善治原则,但从执行标准与业务标准不匹配的责任以及服务完成情况不明确的角度来看,这项研究并没有达到最佳效果,为社区提供服务不及时。从缺乏人口管理服务的透明度方面来看,人口和民事登记部没有最大限度地利用官方网站向公众提供信息。从最后一个方面,即参与,社区没有充分参与提供批评和建议,社区也没有参与评估服务。关键词:善治原则、问责制、透明度、参与、人口管理服务
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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