Understanding user experience in bring your own device spaces in the library

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE
Zoe Chao, Steve Borrelli, Bikalpa Neupane, J. Fennewald
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引用次数: 3

Abstract

Purpose The purpose of this paper is to triangulate qualitative and quantitative data with existing data to inform on the function and user experience of a newly created the “News Library,” and, further, to inform on the viability of “bring your own device spaces” (BYOD) in meeting the computing needs of Penn State University Park students through a multi-dimensional study. Design/methodology/approach This study leverages several methodologies for data collection, including observation, survey, flip chart prompts, interviews and focus groups. Findings Findings suggest that the News Library accommodates users’ social needs. However, it does not accommodate their communal needs well. The majority of students at the Penn State University Park campus, own laptops and bring them to the library when they intend to study. Personal device usage is preferable to library-provided computers per a familiarity with their personal device, access to personal files and independence of workspace. Research limitations/implications As this is a case study, the findings are not generalizable. This study was conducted in one library, on one campus at a 24-campus institution with over 30 libraries. Originality/value The mixed-methods study provides multiple views into user behaviors and expectations. The authors propose guidelines for informing the design of BYOD spaces.
了解在图书馆中自带设备空间的用户体验
本文的目的是将定性和定量数据与现有数据进行三角测量,以了解新创建的“新闻图书馆”的功能和用户体验,并进一步通过多维研究来了解“自带设备空间”(BYOD)在满足宾夕法尼亚州立大学公园学生计算需求方面的可行性。设计/方法/方法本研究利用多种方法收集数据,包括观察、调查、挂图提示、访谈和焦点小组。调查结果发现新闻图书馆满足了用户的社交需求。然而,它并没有很好地满足他们的共同需求。宾夕法尼亚州立大学公园校区的大多数学生都有自己的笔记本电脑,当他们打算学习时,他们会把笔记本电脑带到图书馆。使用个人设备比使用图书馆提供的计算机更可取,因为他们熟悉自己的个人设备,可以访问个人文件,并且工作空间独立。研究的局限性/意义由于这是一个案例研究,研究结果不能一概而论。这项研究是在一个图书馆进行的,在一个校区,在一个24个校区的机构,超过30个图书馆。独创性/价值混合方法研究为用户行为和期望提供了多种观点。作者提出了指导BYOD空间设计的原则。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Performance Measurement and Metrics
Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
2.20
自引率
0.00%
发文量
1
期刊介绍: ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality
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