An Investigation into the Factors that Affect Miscommunication between Pilots and Air Traffic Controllers in Commercial Aviation

IF 1 4区 心理学 Q4 PSYCHOLOGY, APPLIED
Qiong Wu, B. Molesworth, Dominique Estival
{"title":"An Investigation into the Factors that Affect Miscommunication between Pilots and Air Traffic Controllers in Commercial Aviation","authors":"Qiong Wu, B. Molesworth, Dominique Estival","doi":"10.1080/24721840.2019.1604138","DOIUrl":null,"url":null,"abstract":"ABSTRACT Objective: The present research sought to investigate the communication performance of both native English sounding pilots and accented commercial pilots in two different phases of flight, the approach and departure phase of flight. Background: English language proficiency requirements, standardized phraseology, and readbacks are some of the proactive measures which the aviation industry employs to ensure effective communication. However, despite these efforts, errors in communication still occur, and anecdotal evidence suggests that factors such as language background and phase of flight increase the likelihood of communication errors. Method: Eighteen hours of air-ground communications at Kingsford Smith International Airport, Sydney, Australia, were analyzed. Results: The results revealed that accented pilots committed more communication errors than native English sounding pilots and more specifically that these errors were mistakes rather than omissions, and involved words rather than numbers. Communication performance was similar in the approach and departure phases of flight regardless of language background. Conclusion: These results provide detailed information about the type of communication errors which occur in commercial aviation, their prevalence and the context in which they occur, which helps guide where resources should be directed to further improve safety.","PeriodicalId":41693,"journal":{"name":"International Journal of Aerospace Psychology","volume":null,"pages":null},"PeriodicalIF":1.0000,"publicationDate":"2019-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/24721840.2019.1604138","citationCount":"20","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Aerospace Psychology","FirstCategoryId":"102","ListUrlMain":"https://doi.org/10.1080/24721840.2019.1604138","RegionNum":4,"RegionCategory":"心理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q4","JCRName":"PSYCHOLOGY, APPLIED","Score":null,"Total":0}
引用次数: 20

Abstract

ABSTRACT Objective: The present research sought to investigate the communication performance of both native English sounding pilots and accented commercial pilots in two different phases of flight, the approach and departure phase of flight. Background: English language proficiency requirements, standardized phraseology, and readbacks are some of the proactive measures which the aviation industry employs to ensure effective communication. However, despite these efforts, errors in communication still occur, and anecdotal evidence suggests that factors such as language background and phase of flight increase the likelihood of communication errors. Method: Eighteen hours of air-ground communications at Kingsford Smith International Airport, Sydney, Australia, were analyzed. Results: The results revealed that accented pilots committed more communication errors than native English sounding pilots and more specifically that these errors were mistakes rather than omissions, and involved words rather than numbers. Communication performance was similar in the approach and departure phases of flight regardless of language background. Conclusion: These results provide detailed information about the type of communication errors which occur in commercial aviation, their prevalence and the context in which they occur, which helps guide where resources should be directed to further improve safety.
影响商用航空飞行员与空管人员沟通不畅的因素研究
摘要目的:本研究旨在调查母语为英语的飞行员和带口音的商务飞行员在飞行的两个不同阶段,即接近和离开阶段的沟通表现。背景:英语水平要求、标准化措辞和读回是航空业为确保有效沟通而采取的一些积极措施。然而,尽管做出了这些努力,沟通中的错误仍然会发生,轶事证据表明,语言背景和飞行阶段等因素会增加沟通错误的可能性。方法:对澳大利亚悉尼金斯福德·史密斯国际机场18小时的空地通信进行分析。结果:研究结果显示,口音飞行员比母语为英语的飞行员犯下更多的沟通错误,更具体地说,这些错误是错误而不是遗漏,涉及单词而不是数字。无论语言背景如何,在飞行的进近和起飞阶段的沟通表现都是相似的。结论:这些结果提供了关于商业航空中发生的通信错误类型、普遍性和发生环境的详细信息,有助于指导应将资源用于进一步提高安全性。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
求助全文
约1分钟内获得全文 求助全文
来源期刊
CiteScore
2.80
自引率
7.70%
发文量
0
×
引用
GB/T 7714-2015
复制
MLA
复制
APA
复制
导出至
BibTeX EndNote RefMan NoteFirst NoteExpress
×
提示
您的信息不完整,为了账户安全,请先补充。
现在去补充
×
提示
您因"违规操作"
具体请查看互助需知
我知道了
×
提示
确定
请完成安全验证×
copy
已复制链接
快去分享给好友吧!
我知道了
右上角分享
点击右上角分享
0
联系我们:info@booksci.cn Book学术提供免费学术资源搜索服务,方便国内外学者检索中英文文献。致力于提供最便捷和优质的服务体验。 Copyright © 2023 布克学术 All rights reserved.
京ICP备2023020795号-1
ghs 京公网安备 11010802042870号
Book学术文献互助
Book学术文献互助群
群 号:481959085
Book学术官方微信