Adoption of blockchain technology in hospitality and tourism industry and sustainability performance: impact of technological turbulence and senior leadership support

IF 3.8 Q2 BUSINESS

EuroMed Journal of Business Pub Date : 2023-08-30 DOI:10.1108/emjb-04-2023-0128

Ranjan Chaudhuri, Sheshadri Chatterjee, D. Vrontis

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引用次数: 1

Abstract

PurposeThe rapid increase of use of online platforms by the customers in the hospitality and tourism industry has invited the needs for using digital platforms by the concerned industry. In such a scenario, the purpose of this study is to examine how adoption of blockchain technology in hospitality and tourism industry could impact the sustainability performance of the organizations under the moderating influence of technological turbulence and senior leadership support.Design/methodology/approachWith the help of existing literature, stakeholder theory and dynamic capability view (DCV), a theoretical model is proposed. It was validated using the PLS-SEM technique with 311 respondents who have different managerial positions in the hospitality and tourism industry. The proposed theoretical model is unique and effective as it has high explanatory power.FindingsThe study demonstrates the importance of adopting BCT in the hospitality and tourism sector and how it could improve the sustainability performance of organizations in that sector. This study also finds that there is a significant moderating impact of technological turbulence and senior leadership support on such organizations that adopt BCT.Research limitations/implicationsThis study provides valuable inputs to practitioners in the industry by showing how adopting BCT can improve their sustainability performance. The study also demonstrates that leaders and the managers should support adopting BCT in their organizations and they can help to overcome any technological challenges that might come up while adopting it.Originality/valueThe present study proposes a unique theoretical model which was also validated using a statistical approach. Moreover, both stakeholder theory and dynamic capability view were integrated to propose the theoretical model, which is a novel attempt so far as adoption of BCT in hospitality and tourism industry is concerned.

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区块链技术在酒店和旅游业的应用和可持续发展绩效：技术动荡和高层领导支持的影响

目的酒店和旅游业客户对在线平台的使用迅速增加，引发了相关行业对使用数字平台的需求。在这种情况下，本研究的目的是研究在技术动荡和高级领导支持的缓和影响下，区块链技术在酒店和旅游业的应用如何影响组织的可持续发展绩效。设计/方法论/方法借助现有文献、利益相关者理论和动态能力观，提出了一个理论模型。使用PLS-SEM技术对311名在酒店和旅游业担任不同管理职位的受访者进行了验证。所提出的理论模型具有很高的解释力，具有独特性和有效性。研究结果该研究表明了在酒店和旅游业采用BCT的重要性，以及它如何提高该行业组织的可持续性绩效。本研究还发现，技术动荡和高级领导层的支持对采用BCT的组织有显著的调节作用。研究局限性/含义本研究通过展示采用BCT如何提高其可持续性绩效，为行业从业者提供了宝贵的投入。该研究还表明，领导者和管理者应该支持在其组织中采用BCT，他们可以帮助克服在采用BCT时可能出现的任何技术挑战。独创性/价值本研究提出了一个独特的理论模型，该模型也使用统计方法进行了验证。此外，将利益相关者理论和动态能力观相结合，提出了该理论模型，这是BCT在酒店业和旅游业应用的一次新尝试。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

EuroMed Journal of Business BUSINESS-

CiteScore

9.80

自引率

19.20%

发文量

期刊介绍： The EuroMed Journal of Business (EMJB) is the premier publication facilitating dialogue among researchers from Europe and the Mediterranean. It plays a vital role in generating and disseminating knowledge about various business environments and trends in this region. By offering an up-to-date overview of emerging business practices in specific countries, EMJB serves as a valuable resource for its readers. As the official journal of the EuroMed Academy of Business, EMJB is committed to reflecting the economic growth seen in the European-Mediterranean region. It aims to be a focused and targeted business journal, highlighting environmental opportunities, threats, and marketplace developments in the area. Through its efforts, EMJB promotes collaboration and open dialogue among diverse research cultures and practices. EMJB serves as a platform for debating and disseminating research findings, new research areas and techniques, conceptual developments, and practical applications across various business segments. It seeks to provide a forum for discussing new ideas in business, including theory, practice, and the issues that arise within the field.