Loving cultural work at Southbank Centre: Evolutions of emotional, embodied, collaborative labour

IF 1.7 2区 社会学 Q1 CULTURAL STUDIES
Kathy Williams
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Abstract

This article scrutinises a recent moment of cultural work at Southbank Centre, drawing on empirical research including 32 interviews carried out over a 4-year period. It supports the view that it is important to extend our historical understanding of cultural work and argues that cultural labour and affective economy debates need to be situated in longer institutional contexts. Focusing on what it describes as ‘emotional, embodied, collaborative labour’, it analyses these tropes in relation to both specific histories of Southbank Centre and to broader theories of cultural work and emotional labour. It also argues that by unpacking the changing forms of emotional labour required by cultural workers at Southbank Centre, we can develop our understanding of how and why cultural work evolves within specific contexts. During the period I researched Southbank Centre, the need for individualised, ‘appropriate’ emotional labour, and the ability to facilitate enjoyable visitor experiences was made key for cultural workers, and yet the adept demonstration of these personal attributes is not something which is equally available to all. Through analysis of both academic theory and findings from my research, the article therefore unpacks how collaborative working practices coexist with emotional labour, embodied work and the production of an affective visitor experience as well as being shaped by their cultural–political contexts.
南岸中心热爱的文化工作:情感、具体化、协作劳动的演变
本文详细介绍了南岸中心最近的文化工作,借鉴了实证研究,包括在4年期间进行的32次访谈。它支持这样一种观点,即扩展我们对文化工作的历史理解是很重要的,并认为文化劳动和情感经济的辩论需要放在更长的制度背景下。专注于它所描述的“情感的、具体化的、协作的劳动”,它分析了这些比喻与南岸中心的具体历史以及更广泛的文化工作和情感劳动理论的关系。它还认为,通过解开南岸中心文化工作者所需要的不断变化的情绪劳动形式,我们可以发展我们对文化工作如何以及为什么在特定背景下发展的理解。在我研究南岸中心期间,对个性化、“适当”的情绪劳动的需求,以及促进愉快的游客体验的能力,对文化工作者来说是至关重要的,然而,熟练地展示这些个人属性并不是所有人都能平等获得的。通过对学术理论和我的研究结果的分析,本文揭示了协作工作实践如何与情绪劳动、具体化工作和情感访客体验的产生共存,以及如何受其文化政治背景的影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
5.50
自引率
4.20%
发文量
69
期刊介绍: European Journal of Cultural Studies is a major international, peer-reviewed journal founded in Europe and edited from Finland, the Netherlands, the UK, the United States and New Zealand. The journal promotes a conception of cultural studies rooted in lived experience. It adopts a broad-ranging view of cultural studies, charting new questions and new research, and mapping the transformation of cultural studies in the years to come. The journal publishes well theorized empirically grounded work from a variety of locations and disciplinary backgrounds. It engages in critical discussions on power relations concerning gender, class, sexual preference, ethnicity and other macro or micro sites of political struggle.
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