Digitalization Index: Case for Banking System

Abstract

Economy digitalization has become a trend during the pandemic. The banking sector was also one of the first to face the need to accelerate digitalization. This work is devoted to developing a digitalization index for both the banking sector and an individual bank based on a set of indicators calculated according to data from the World Bank and data from commercial banks. At a macro level, the study concluded that the pandemic has accelerated the digitalization of the banking sector in all the monitored countries; however, a significant increase was observed in countries with lower index values in the pre-pandemic period. At the micro-level, the study showed that digital banks had benefited from digitalization more during the pandemic, unlike classical banks.