Determinants of business recovery: The role of government support as moderator (a study on tourism SMEs affected by Lombok earthquake, Indonesia)

IF 1.5 Q3 MANAGEMENT

Human systems management Pub Date : 2023-04-05 DOI:10.3233/hsm-220171

Erma Yanuarni, M. Iqbal, E. S. Astuti, M. K. Mawardi, R. Alfisyahr

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引用次数: 1

Abstract

BACKGROUND: Natural disasters such as earthquakes have imposed particular problems on small and medium-sized enterprises (SMEs), including on their journey to recovery. Business recovery is a term that has numerous theoretical and practical applications and is frequently regarded as the most elusive stage of a disaster cycle. Hence, it necessitates an exploration. OBJECTIVE: This study examines the determinants of business recovery in the aftermath of a disaster. A framework synthesized from the literature review and hypotheses developed demonstrate factors that drive business recovery. METHODS: This study used an explanatory approach that laid quantitative foundations. The study also tested relevant hypotheses with a statistical approach using the PLS-SEM technique. An off-line survey was conducted using data collected from 272 SMEs in tourism affected by the 2018 Lombok earthquake in Indonesia. The data were analyzed with SmartPLS to test the effects of knowledge management, mitigation strategy, business adaptability, business recovery, and government support. RESULTS: The results indicate that knowledge management, mitigation strategy and business adaptability are determinants of business recovery. However, government support has no influence in leveraging those three determinants of business recovery. This finding may indicate that SMEs that possess a strong level of knowledge management with the ability to formulate a mitigating strategy as well as adapt to certain changes are more likely to succeed in recovering their businesses. In addition, whether or not government support is viable, independently managed SMEs are more likely to progressively perform and be less dependent on aid from other entities on their road to recovery. CONCLUSIONS: KM and mitigation strategy function as determinants of business adaptability subsequent to SMEs’ recovery. On the basis of the resource-based view (RBV), mitigation strategy and business adaptability are influential resources that can leverage firms’ potential for in the quest of competitive advantage and facing environmental turbulence. Nonetheless, government support remains a challenge in the survival of SMEs to cope with the negative impact caused by disaster. Thus, government should strengthen the awareness towards such issue as well as providing much more holistic support in the future particularly to educate SMEs on the importance of mitigation strategy in prior to a disaster.

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商业复苏的决定因素：政府支持作为调节者的作用（对受印尼龙目地震影响的旅游业中小企业的研究）

背景:地震等自然灾害给中小企业(sme)带来了特殊的问题，包括它们的恢复过程。业务恢复是一个有许多理论和实际应用的术语，通常被认为是灾难周期中最难以捉摸的阶段。因此，有必要进行探索。目的:本研究考察了灾后企业恢复的决定因素。从文献综述和假设中合成的框架展示了推动企业复苏的因素。方法:本研究采用解释性方法奠定定量基础。本研究还利用PLS-SEM技术通过统计方法验证了相关假设。一项离线调查使用了受2018年印度尼西亚龙目岛地震影响的272家旅游业中小企业收集的数据。使用SmartPLS对数据进行分析，以测试知识管理、缓解策略、业务适应性、业务恢复和政府支持的效果。结果:知识管理、缓解策略和企业适应性是企业恢复的决定因素。然而，政府的支持对利用商业复苏的这三个决定因素没有影响。这一发现可能表明，拥有强大的知识管理水平，能够制定缓解策略并适应某些变化的中小企业更有可能成功地恢复业务。此外，无论政府支持是否可行，独立管理的中小企业都更有可能逐步取得业绩，并在复苏之路上减少对其他实体援助的依赖。结论:知识管理和缓解策略是中小企业复苏后企业适应性的决定因素。根据资源基础观点，缓解战略和企业适应能力是有影响的资源，可以利用企业在寻求竞争优势和面对环境动荡时的潜力。然而，政府的支持仍然是中小企业生存的挑战，以应对灾害造成的负面影响。因此，政府应加强对这一问题的认识，并在未来提供更全面的支持，特别是在灾害发生前教育中小企业减灾战略的重要性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Human systems management MANAGEMENT-

CiteScore

3.50

自引率

30.40%

发文量

期刊介绍： Human Systems Management (HSM) is an interdisciplinary, international, refereed journal, offering applicable, scientific insight into reinventing business, civil-society and government organizations, through the sustainable development of high-technology processes and structures. Adhering to the highest civic, ethical and moral ideals, the journal promotes the emerging anthropocentric-sociocentric paradigm of societal human systems, rather than the pervasively mechanistic and organismic or medieval corporatism views of humankind’s recent past. Intentionality and scope Their management autonomy, capability, culture, mastery, processes, purposefulness, skills, structure and technology often determine which human organizations truly are societal systems, while others are not. HSM seeks to help transform human organizations into true societal systems, free of bureaucratic ills, along two essential, inseparable, yet complementary aspects of modern management: a) the management of societal human systems: the mastery, science and technology of management, including self management, striving for strategic, business and functional effectiveness, efficiency and productivity, through high quality and high technology, i.e., the capabilities and competences that only truly societal human systems create and use, and b) the societal human systems management: the enabling of human beings to form creative teams, communities and societies through autonomy, mastery and purposefulness, on both a personal and a collegial level, while catalyzing people’s creative, inventive and innovative potential, as people participate in corporate-, business- and functional-level decisions. Appreciably large is the gulf between the innovative ideas that world-class societal human systems create and use, and what some conventional business journals offer. The latter often pertain to already refuted practices, while outmoded business-school curricula reinforce this problematic situation.