Importance of first-line employees in lean implementation in SMEs: a systematic literature review

IF 3.8 2区 工程技术 Q2 ENGINEERING, INDUSTRIAL
Viktorija Knapić, B. Rusjan, Katerina Božič
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Abstract

Purpose Existing research evidence shows a fragmented understanding of the roles of first-line employees (FLEs) as essential factors for successful lean implementation in small- and medium-sized enterprises (SMEs), provoking recent calls for additional research on the identification of enablers and barriers for lean acceptance among workers. Therefore, this paper aims to identify related enablers and barriers to lean implementation among FLEs and determine future research avenues for improving the understanding of lean methodology implementation in SMEs. Design/methodology/approach Relying on a systematic literature review methodology, the authors aimed to synthesize and evaluate available peer-reviewed papers on the role of FLEs in lean implementation in SMEs. General descriptive and thematic analysis comprehensively depicted the selected research topic and identified the main themes within collected papers and potential future research questions. Findings The authors identified four main themes related to FLEs’ role in lean implementation: cultural change factors, employee characteristics, management involvement and lean job design. Within each theme, the authors present a comprehensive overview of FLE-related factors and associated enablers and barriers that should be considered for a successful lean implementation in SMEs. Practical implications The research outcomes are important to practicing managers in SMEs, helping them facilitate lean acceptance and enhance the likelihood of successful lean implementation. Originality/value The insights from this study present building blocks in developing a lean implementation model for SMEs that considers the FLEs’ role more comprehensively.
一线员工在中小企业精益实施中的重要性:系统文献综述
目的现有研究证据表明,人们对一线员工(FLE)作为中小企业成功实施精益的关键因素的作用理解不一,这引发了最近对确定员工接受精益的推动者和障碍进行进一步研究的呼声。因此,本文旨在确定FLE中精益实施的相关促成因素和障碍,并确定未来的研究途径,以提高对中小企业精益方法实施的理解。设计/方法论/方法基于系统的文献综述方法,作者旨在综合和评估现有的关于FLE在中小企业精益实施中的作用的同行评审论文。一般描述性和专题分析全面描述了选定的研究主题,并确定了收集的论文中的主要主题和未来潜在的研究问题。发现作者确定了四个与FLE在精益实施中的作用相关的主题:文化变化因素、员工特征、管理参与和精益工作设计。在每一个主题中,作者都全面概述了FLE相关因素以及中小企业成功实施精益应考虑的相关因素和障碍。实践意义研究结果对中小企业的实践管理者很重要,有助于他们促进精益接受并提高成功实施精益的可能性。独创性/价值本研究的见解为中小企业开发精益实施模型提供了基础,该模型更全面地考虑了FLE的作用。
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来源期刊
International Journal of Lean Six Sigma
International Journal of Lean Six Sigma Engineering-Industrial and Manufacturing Engineering
CiteScore
8.90
自引率
15.00%
发文量
46
期刊介绍: Launched in 2010, International Journal of Lean Six Sigma publishes original, empirical and review papers, case studies and theoretical frameworks or models related to Lean and Six Sigma methodologies. High quality submissions are sought from academics, researchers, practitioners and leading management consultants from around the world. Research, case studies and examples can be cited from manufacturing, service and public sectors. This includes manufacturing, health, financial services, local government, education, professional services, IT Services, transport, etc.
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