Impact of the COVID-19 pandemic on logistics firms and their resilience: case studies in Thailand

Q2 Engineering

Engineering Management in Production and Services Pub Date : 2021-09-01 DOI:10.2478/emj-2021-0023

Sun Ketudat, C. Jeenanunta

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引用次数: 3

Abstract

Abstract The novel Coronavirus (COVID-19) is an infectious disease that is currently causing challenges and opportunities in all sectors worldwide. The logistic industry plays an enormous role in keeping the countries functional, and it accounts for 13.4 % of the total GDP in Thailand. This article aims to identify and justify critical success factors for the Logistic Industries experiencing success and failure during the pandemic. The research was conducted using semi-structured interviews with top managers of three companies from March to September 2021, which is phase 4 of the pandemic. The findings we analysed using thematic analysis to understand the critical factors within the industry. Logistics companies of different sizes were selected for this purpose as case studies aimed to identify the resemblance of the effects and find the relationship with company resilience. Five key supporting factors were identified for the logistics firms to be resilient during the pandemic, including flexibility, Business Continuity Plan, market diversification, IT systems, and leadership.

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2019冠状病毒病大流行对物流公司及其抵御能力的影响:泰国案例研究

新型冠状病毒(COVID-19)是一种传染性疾病，目前正在全球各个领域带来挑战和机遇。物流业在保持国家功能方面发挥着巨大的作用，它占泰国GDP总量的13.4%。本文旨在确定和证明物流行业在大流行期间经历成功和失败的关键成功因素。该研究是在新冠肺炎疫情进入第4阶段的2021年3月至9月期间，对3家企业的高层管理人员进行半结构化采访后进行的。我们使用主题分析来分析调查结果，以了解行业内的关键因素。为此，选择了不同规模的物流公司作为案例研究，旨在确定效果的相似性，并找到与公司弹性的关系。确定了物流公司在大流行期间保持弹性的五个关键支持因素，包括灵活性、业务连续性计划、市场多样化、IT系统和领导力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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