An evaluation of knowledge intensive business services industry efficiency: the Italian case

IF 0.8 Q4 MANAGEMENT

International Journal of Business Performance Management Pub Date : 2021-07-16 DOI:10.1504/ijbpm.2021.10039426

D. Campisi, P. Mancuso, S. Mastrodonato, Donato Morea

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引用次数: 1

Abstract

Knowledge intensive business services (KIBS) are private enterprises or organisations mainly concerned with providing knowledge-intensive inputs to the business processes of other organisations, represent a core feature of the knowledge-based economy functioning and play an important role in local and regional economies as a source of added value. The paper investigates the application of data envelopment analysis (DEA) in conjunction with financial ratios analysis (FRA) to estimate and compare the performance of the KIBS industry in Italy over the period 2012-2017. In particular, we evaluated the three main segments that identify KIBS services. The empirical investigation proposed reveals that the results of FRA approach do not provide sufficient and complete information on the efficiency of KIBS firms, while major advantages behind using of DEA are related to its structural characteristic in measuring performance and identifying opportunities for possible efficiency improvements by looking at the differences between efficient companies and inefficient ones.

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知识密集型服务业效率评价:以意大利为例

知识密集型商业服务（KIBS）是指主要为其他组织的业务流程提供知识密集型投入的私营企业或组织，是知识经济运作的核心特征，并作为附加值来源在地方和区域经济中发挥重要作用。本文研究了数据包络分析（DEA）与财务比率分析（FRA）相结合的应用，以评估和比较2012-2017年期间意大利KIBS行业的绩效。特别是，我们评估了确定KIBS服务的三个主要部分。所提出的实证研究表明，FRA方法的结果并不能提供足够和完整的关于KIBS企业效率的信息，而使用DEA的主要优势与它在衡量绩效和通过观察高效公司和低效公司之间的差异来确定可能提高效率的机会方面的结构特征有关。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business Performance Management MANAGEMENT-

CiteScore

1.90

自引率

10.00%

发文量

期刊介绍： The most distinctive characteristic of a high performance organisation is a strong commitment to explore innovative thinking as a means of delivering a breakthrough in performance. IJBPM aims to examine both hard and soft perspectives in managing business performance, in both public and corporate organisations. Topics covered include: -Business strategy and business process re-engineering Corporate culture- Education and training, organisational learning- Ethical and environmental issues- Intellectual assets management- Innovation and knowledge management- Internet/intranet- Operations strategy- Outsourcing and strategic alliances- Modelling techniques- Performance benchmarking and measurement- Productivity and quality- Public sector management- Technological change and impact- Virtual team working.