Key drivers for service innovation in the UAE's hotel sector

Q3 Economics, Econometrics and Finance

International Journal of Entrepreneurship and Innovation Management Pub Date : 2018-05-22 DOI:10.1504/IJEIM.2018.10012589

H. A. Beshr, C. Hossan

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引用次数: 3

Abstract

The tourism sector in the UAE, which is witnessing strong growth, reached 13.8 million arrivals in 2013. The MasterCard Global Destination Cities Index reported that Dubai was ranked as the fourth most visited global site in 2015. In February 2015, the occupancy rate in Dubai reached 86.2% and helped contribute to the AED 6.5 bn in industry revenue in 2014. Service innovation helps hotels sustain the current market and create new business. The literature has focused on innovation more than efficiency as a vital factor of business success, growth, or failure. The main objective of the current study is to investigate the relationships between service innovation in the hotel sector in UAE and organisational support for innovation, resistance to change, organisational trust, work engagement, and organisational conflict. Quantitative research methods were used in this study. The research was conducted among 326 employees working in different levels of departments in UAE hotels. The main results of the study show that organisational support for innovation, organisational trust, and work engagement are positively correlated with service innovation, whereas resistance to change and organisational conflict failed to achieve statistical significance with service innovation.

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阿联酋酒店业服务创新的主要驱动力

阿联酋的旅游业正在经历强劲增长，2013年游客人数达到1380万。万事达卡全球目的地城市指数报告称，迪拜在2015年全球访问量排名第四。2015年2月，迪拜的入住率达到86.2%，并为2014年的行业收入贡献了65亿迪拉姆。服务创新有助于酒店维持现有市场并创造新的业务。文献更多地关注创新，而不是效率，将其作为企业成功、成长或失败的关键因素。本研究的主要目的是调查阿联酋酒店行业的服务创新与组织对创新的支持、变革阻力、组织信任、工作投入和组织冲突之间的关系。本研究采用定量研究方法。该研究是在阿联酋酒店不同级别部门的326名员工中进行的。研究的主要结果表明，组织对创新的支持、组织信任和工作投入与服务创新呈正相关，而变革阻力和组织冲突对服务创新的影响不具有统计学意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Entrepreneurship and Innovation Management Economics, Econometrics and Finance-Economics and Econometrics

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： IJEIM provides a refereed and authoritative source of information and international forum in the field of entrepreneurship and innovation management and related topics. It offers an interface between entrepreneurship and innovation, as well as business corporate strategy and government economic policy. The journal is supported by the International Society for Professional Innovation Management (ISPIM). Topics covered include Corporate innovation restructuring Managing/leading fast-paced high-tech start-ups Intrapreneurship/corporate venturing International aspects of entrepreneurship Entrepreneurship in economic development New business incubators, networks, technology parks, etc Government policies Venture capital, government funds/grants Technological/organisational innovation Strategic cooperation among SMEs Case studies, lessons learnt Strategy development/implementation where high-tech/market risk Innovation, technopreneurship, licensing/franchising Marketing of innovations/by entrepreneurs Cross-cultural management.