REMOTE WORK IN LOCAL GOVERNMENT UNITS OF THE MAZOWIECKIE VOIVODESHIP: EXPERIENCES FROM THE FIRST WAVE OF THE COVID-19 PANDEMIC

Abstract

This article describes the results of studies on remote work introduced due to the COVID-19 pandemic in public administration institutions in local government offices. We have synthesized the available literature on remote work, with a focus on identifying factors enabling remote work, and the benefits and risks of implementing such a system. The empirical section diagnoses the transition in public administration to a remote working model and identifies the impediments associated with this process. We have also attempted to formulate specific recommendations to improve the operations of Polish local government offices. Therefore, local authorities can adopt the results of this study to develop operational programs aiming to digitize administrative institutions.