Indirect effects of video chat on outcomes of receiving support: Uniting theorizing about supportive communication and computer-mediated communication

IF 3.1 2区文学 Q1 COMMUNICATION

Communication Monographs Pub Date : 2022-09-08 DOI:10.1080/03637751.2022.2117393

Emily M. Buehler, Andrew C. High

引用次数: 2

Abstract

ABSTRACT This study integrates theorizing about supportive communication and computer-mediated communication to investigate how features of the interactional context, social presence, and evaluations of supportive messages shape recipients’ emotional improvement. Participants (N = 139) reported to the lab with a friend, where they were randomly assigned to experimental conditions that varied the lighting quality of the physical setting and screen size of the device for a video-mediated supportive conversation, which are relevant and impactful features of video chat interactions. Results were consistent with theorizing: Lighting quality exerted a positive serial indirect effect on receivers’ emotional improvement because of its influence on social presence, which in turn influenced evaluations of support. Findings are discussed as they relate to the role of social presence in explaining how contextual features shape video-mediated supportive conversations.

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视频聊天对接受支持结果的间接影响:关于支持性沟通和计算机媒介沟通的统一理论

摘要本研究结合支持性沟通和计算机媒介沟通的理论，探讨互动情境、社会存在和支持性信息评价的特征如何影响接受者的情绪改善。参与者(N = 139)与一位朋友一起到实验室报告，在那里他们被随机分配到不同物理环境的照明质量和设备的屏幕尺寸的实验条件下，进行视频介导的支持性对话，这是视频聊天互动的相关和有影响力的特征。结果与理论一致:照明质量对接受者的情绪改善产生积极的系列间接影响，因为它影响社会存在，进而影响支持的评价。研究结果与社会存在在解释情境特征如何塑造视频媒介的支持性对话中的作用有关。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Communication Monographs COMMUNICATION-

CiteScore

5.40

自引率

0.00%

发文量

期刊介绍： Communication Monographs, published in March, June, September & December, reports original, theoretically grounded research dealing with human symbolic exchange across the broad spectrum of interpersonal, group, organizational, cultural and mediated contexts in which such activities occur. The scholarship reflects diverse modes of inquiry and methodologies that bear on the ways in which communication is shaped and functions in human interaction. The journal endeavours to publish the highest quality communication social science manuscripts that are grounded theoretically. The manuscripts aim to expand, qualify or integrate existing theory or additionally advance new theory. The journal is not restricted to particular theoretical or methodological perspectives.