Does emotional labor affect nurses suffering from workplace violence? A moderated mediation model

IF 0.7 Q4 CRIMINOLOGY & PENOLOGY
H. Erkutlu, J. Chafra, Hatice Uçak, R. Kolutek
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引用次数: 1

Abstract

Purpose This paper aims to investigate the relationship between emotional labor and workplace violence based on the social exchange theory. Drawing on the social exchange theory, this paper aims to investigate the relationship between emotional labor and workplace violence. Specifically, the authors take a relational approach by introducing positive patient treatment as the mediator. The moderating role of organizational support in the relationship between emotional labor and workplace violence is also considered. Design/methodology/approach The data of this study encompasses 536 nurses from 10 university hospitals in Turkey. Hierarchical multiple regression analysis was conducted to test the proposed model. Findings The findings of this study support the negative effect of emotional labor on workplace violence and the mediating effect of patient-positive treatment. Moreover, when organizational support is low, the relationship between emotional labor and workplace violence is strong. In contrast, the effect is weak when organizational support is high. Practical implications The findings of this study suggest that health-care administrators should offer more training to nurses to help them manage their emotions while interacting with their patients. This leads to positive interpersonal relationships, which, in turn, lowers workplace violence. Moreover, health-care administrators should pay more attention to the buffering role of perceived organizational support for those subordinates with low emotional labor and higher workplace violence. Originality/value The study provides new insights into emotional labor’s influence on workplace violence and the moderating role of organizational support in the link between emotional labor and workplace violence. The paper also offers practical assistance to nurses in the health-care industry interested in building positive patient treatment and trust with their patients and minimizing workplace violence.
情绪劳动对遭受职场暴力的护士有影响吗?一个有调节的中介模型
目的基于社会交换理论,探讨情绪劳动与职场暴力的关系。本文运用社会交换理论,探讨情绪劳动与职场暴力的关系。具体地说,作者通过引入积极的病人治疗作为中介采取了一种关系方法。组织支持在情绪劳动与职场暴力关系中的调节作用。设计/方法/方法本研究的数据包括来自土耳其10所大学医院的536名护士。采用层次多元回归分析对模型进行检验。本研究结果支持情绪劳动对工作场所暴力的负向作用和患者积极治疗的中介作用。此外,当组织支持度较低时,情绪劳动与职场暴力的关系较强。反之,当组织支持度高时,其效果较弱。实际意义本研究的结果表明,卫生保健管理人员应该为护士提供更多的培训,帮助他们在与病人互动时管理自己的情绪。这会带来积极的人际关系,进而降低职场暴力。此外,对于情绪劳动较低、工作场所暴力较高的下属,卫生保健管理者应更加关注组织支持感知的缓冲作用。本研究对情绪劳动对工作场所暴力的影响以及组织支持在情绪劳动与工作场所暴力关系中的调节作用提供了新的见解。该文件还向保健行业的护士提供了实际帮助,这些护士对建立积极的病人治疗和对病人的信任以及尽量减少工作场所暴力感兴趣。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
1.40
自引率
0.00%
发文量
32
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