Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching

IF 2.1 Q2 COMMUNICATION

Business and Professional Communication Quarterly Pub Date : 2022-02-03 DOI:10.1177/23294906221074311

K. Getchell, Stephen Carradini, P. Cardon, Carolin Fleischmann, Haibing Ma, Jolanta Aritz, James Stapp

引用次数: 12

Abstract

The rapid, widespread implementation of artificial intelligence technologies in workplaces has implications for business communication. In this article, the authors describe current capabilities, challenges, and concepts related to the adoption and use of artificial intelligence (AI) technologies in business communication. Understanding the abilities and inabilities of AI technologies is critical to using these technologies ethically. The authors offer a proposed research agenda for researchers in business communication concerning topics of implementation, lexicography and grammar, collaboration, design, trust, bias, managerial concerns, tool assessment, and demographics. The authors conclude with some ideas regarding how to teach about AI in the business communication classroom.

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商业沟通中的人工智能:研究和教学的变化景观

人工智能技术在工作场所的快速、广泛应用对商业交流产生了影响。在这篇文章中，作者描述了当前在商业通信中采用和使用人工智能技术的能力、挑战和概念。了解人工智能技术的能力和不能力对于合乎道德地使用这些技术至关重要。作者为商业沟通研究人员提供了一个拟议的研究议程，涉及实施、词典编纂和语法、合作、设计、信任、偏见、管理问题、工具评估和人口统计等主题。最后，作者就如何在商业交流课堂上教授人工智能提出了一些想法。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business and Professional Communication Quarterly COMMUNICATION-

CiteScore

2.40

自引率

38.50%

发文量

期刊介绍： Business and Professional Communication Quarterly is the only refereed journal devoted to research that advances the teaching of communication in the workplace. The journal aims to present the many interdisciplinary, international, and organizational perspectives that characterize the field and specifically to publish research that advances knowledge about business and professional communication pedagogy and praxis in both academic and workplace settings, including technical and scientific communication, rhetoric, program design and assessment, the impact of technology, sustainability, global and multicultural issues, nonprofit communication, and best practices. As an interdisciplinary journal, BPCQ welcomes manuscripts that address a variety of theoretical, applied, and practical approaches and topics in the teaching and praxis of business, corporate, organizational, professional, or technical communication, including qualitative and quantitative research on classroom teaching or assessment, case studies of specific classroom techniques, reports on strategies for program development, innovative assignments or methodologies, and reviews of scholarship relevant to business and professional communication pedagogy. BPCQ especially welcomes manuscripts that address the principles of SoTL (scholarship of teaching and learning). BPCQ also publishes articles on a particular theme, for which a call may be announced on the ABC website: http://www.businesscommunication.org. Information on submitting book reviews can be found at http://www.montclair.edu/cwe/bcq