Lessons learned: a meta-synthesis examining library spaces, services and resources during COVID-19

IF 1.3 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Library Management Pub Date : 2021-12-01 DOI:10.1108/lm-08-2021-0070

Lana Munip, Leigh Tinik, Steve Borrelli, Gabriella Reese Randone, Eun Jung Paik

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引用次数: 5

Abstract

PurposeThe purpose of this study is to investigate the evolving ways library users engaged with services and resources and how library services adapted to meet their needs, in order to improve practice post-pandemic.Design/methodology/approachDuring Fall 2020 and Spring 2021, nine studies were conducted which examined the usage of space, services and resources; and employee and student perspectives. Findings from these studies were synthesized for this investigation through a process of qualitative meta-synthesis.FindingsThe themes from this meta-synthesis point to an ongoing need for streamlining services and processes, to improve efficiency as well as enable the Libraries to be prepared for the next crisis.Originality/valueWhile change takes time for large organizations, the existence of system-wide processes and services enabled library employees to continue assisting users across all Penn State campuses, demonstrating that the University Libraries could be considered a model for the “One Penn State” vision that the university strives to achieve by 2025.

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经验教训:2019冠状病毒病期间图书馆空间、服务和资源综合评估

本研究的目的是调查图书馆用户使用服务和资源的方式的演变，以及图书馆服务如何适应他们的需求，以改进大流行后的实践。设计/方法/方法在2020年秋季和2021年春季，进行了九项研究，检查了空间、服务和资源的使用情况;以及员工和学生的观点。这些研究的结果通过定性综合的过程进行综合。这一综合综合的主题表明，目前需要精简服务和流程，以提高效率，并使图书馆能够为下一次危机做好准备。虽然大型组织的变革需要时间，但系统范围内的流程和服务的存在使图书馆员工能够继续为所有宾夕法尼亚州立大学校园的用户提供帮助，这表明大学图书馆可以被视为“一个宾夕法尼亚州立大学”愿景的典范，该愿景是该大学努力在2025年实现的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Library Management INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.70

自引率

15.40%

发文量

期刊介绍： ■strategic management ■HRM/HRO ■cultural diversity ■information use ■managing change ■quality management ■leadership ■teamwork ■marketing ■outsourcing ■automation ■library finance ■charging ■performance measurement ■data protection and copyright As information services become more complex in nature and more technologically sophisticated, managers need to keep pace with innovations and thinking in the field to offer the most professional service with the resources they have.